Lobby Lounge Assistant Manager Raffles The Red Sea📣 Job Ad

About Raffles The Red Sea

Raffles Hotels & Resorts is establishing a presence in Umluj, Tabuk, Saudi Arabia, as part of the Kingdom’s groundbreaking Red Sea Project. The Raffles & Fairmont Red Sea resort is designed as a nature-focused destination, featuring 361 rooms, eleven distinct dining concepts including overwater restaurants, and a spa. Situated alongside an 18-hole championship golf course, the resort emphasizes sustainable development across 200km of untouched coastline, an archipelago of over 90 unspoiled islands, dormant volcanoes, rich marine habitats, and ancient archaeological sites.

Role Overview

The Lobby Lounge Assistant Manager will contribute to the operational excellence of Raffles The Red Sea. This full-time position requires 5-10 years of relevant experience and involves overseeing the smooth operation of the lobby lounge, ensuring high standards of service and guest satisfaction. The role reports directly to the F&B Manager.

Key Responsibilities

• Ensure correct grooming standards are followed at all times.
• Oversee the smooth operation of the outlet and assume responsibility for daily operations.
• Manage the Care Program consistently.
• Monitor daily, monthly, and yearly financial targets, actively contributing to their achievement.
• Follow up on all financials, LQA, and Forbes targets, cascading them to the team.
• Handle financial procedures in accordance with guidelines set by the finance department.
• Report all issues and negative guest feedback properly using the Glitch system.
• Handle security incidents and guest complaints with confidence and professionalism, reporting them to the F&B Manager in a timely manner.
• Organize marketing activities and promotional events in cooperation with the marketing department and F&B Office.
• Prepare end-of-operation reports, including guest comments, sales reports, and general feedback.
• Develop a strategy for handling special guest requests and VIPs.

Operational and Team Development

• Ensure all appropriate equipment is on hand for each service period.
• Ensure the operational inventory is always accounted for and in immaculate condition.
• Ensure outlet maintenance is consistently upheld.
• Create opportunities for upselling products, establish sales goals, and develop selling strategies.
• Develop the restaurant team to strive for excellence and ensure their food and beverage knowledge.
• Create an efficient rostering system.
• Inspire team members to generate new and improved ideas.
• Follow the personal development plan set by the corporate office and the team's personal development, assigning KPIs in accordance with Hotel/Departmental goals.

Candidate Profile

The ideal candidate will possess 5-10 years of experience in a similar role within the hospitality sector. They should be creative, confident, and prepared to think innovatively. This role requires an individual who can lead by example through a passionate, hands-on approach, ensuring awareness and delivering optimum levels of service and guest satisfaction. Establishing and maintaining effective communication across all divisions is essential.

Work Environment and Compliance

The Lobby Lounge Assistant Manager will operate within a full-time capacity at the Raffles The Red Sea resort in Umluj, Tabuk. Adherence to opening and closing checklists and the Hotel Evacuation Policy in case of an emergency is mandatory. The role also involves carrying out other duties as and when requested by the F&B Manager.