Waiter/Waitress (Mandarin speaker) Fairmont The Red Sea

About Fairmont The Red Sea

Fairmont Hotels & Resorts is preparing to open a new property within the Kingdom's Red Sea Project. This resort will feature 361 rooms, eleven dining concepts, including overwater restaurants, and a spa. Located next to an 18-hole championship golf course, the resort aims to set new standards in sustainable development along 200km of untouched coastline, an archipelago of over 90 islands, and rich marine habitats in Tabuk, specifically Umluj.

Role Summary

Fairmont The Red Sea is seeking a Waiter/Waitress (Mandarin speaker) to join its team. This full-time position involves providing professional food and beverage service, ensuring guest satisfaction, and supporting seamless operations within the resort's dining outlets. The role requires 0-1 years of experience in a similar capacity.

Key Responsibilities

• Provide courteous, professional, and efficient food and beverage service.
• Anticipate guest needs and preferences to ensure satisfaction.
• Present menus and provide detailed explanations of dishes and beverages.
• Maintain strong product knowledge of menu items, daily specials, and beverage offerings.
• Handle guest feedback professionally and report concerns to the Manager on Duty.
• Serve and clear food and beverage items in a timely and unobtrusive manner.
• Ensure tables are properly set, cleared, and reset according to service standards.
• Support team members with food running, table service, and station refills.
• Act as a link between Front of House and Back of House to ensure smooth service flow.
• Follow opening and closing checklists for seamless operations.
• Maintain cleanliness and organization of service stations.
• Support daily financial targets and operational goals of the outlet.
• Follow all financial handling procedures as per company guidelines.
• Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.
• Ensure full compliance with HACCP and FIFO standards.
• Follow all health, safety, and emergency procedures, including evacuation protocols.
• Report hazards and maintenance issues through appropriate systems.
• Maintain effective communication with colleagues and management.
• Attend all briefings, meetings, and training sessions as required.
• Support other departments when needed and contribute to overall hotel operations.
• Uphold grooming and presentation standards.
• Perform any additional duties or special projects assigned by management.
• Demonstrate accountability and ownership within the workplace.
• Contribute to sustainability initiatives and responsible operational practices.

Qualifications and Experience

• 0-1 years of experience in a similar role.
• Proficiency in Mandarin is required.

Benefits

This role offers the opportunity to join Accor, a global hospitality group, and contribute to the pre-opening operations of two resorts in a new destination. The position includes a competitive package and opportunities for professional growth, along with discounts across the Accor and luxury brand network.