Officer CT Branch Sales

About Almosafer

Almosafer Travel & Tourism Co. is a leading travel company in Saudi Arabia, serving millions across the travel and tourism sector. The company aims to provide seamless, personal, and purposeful travel experiences through its diverse platforms and services. Almosafer is committed to being a leader in travel services, fostering connections, and setting benchmarks for excellence in the Kingdom and beyond.

Role Overview: Officer - CT Branch Sales

This full-time role, based in Unayzah, is responsible for assisting customers in identifying suitable holiday products and providing information on travel itineraries. The Officer will inspire customer thinking and help them select appropriate holiday packages. This position requires 0-3 years of experience and focuses on achieving individual sales targets and enhancing the overall customer experience.

Key Responsibilities

• Provide leisure travel assistance for clients, including air, hotel, resort, cruise, restaurant, tours, and sightseeing.
• Stay updated on products and services through ongoing research using the internet, sales representatives, industry publications, and other media.
• Ensure sales targets are achieved by maintaining a high customer conversion rate.
• Act as the first point of contact for walk-in customers to enhance their experience.
• Advise customers on travel insurance, visas, vaccinations, and other related aspects of holiday packages or travel.
• Resolve conflicts and issues, follow up with customers about travel plans, and adjust as needed.
• Receive and process customer feedback on service quality and identify areas for improvement.
• Identify and understand customer needs to customize packages, ensuring high satisfaction and retention.
• Maintain a high level of competency, initiative, confidentiality, and professional demeanor.
• Gather required documents/information for processing requests such as visas and IDLs, and liaise with the Service Coordinator for prompt responses.
• Maintain a database of regular customer bookings, meal, and seat preferences, offering personalized services when required.
• Adhere to service level targets and coordinate with other departments to meet client service expectations.
• Stay fully informed of all airline rules, regulations, tariffs, and industry requirements, applying this information accurately when making travel arrangements.

Candidate Profile

The ideal candidate will have 0-3 years of experience in a relevant field. This role requires individuals who are customer-focused, possess strong communication skills, and are dedicated to achieving sales objectives while maintaining high service standards.

Working at Almosafer

At Almosafer, teams operate with purpose, clarity, and a commitment to quality. Employees contribute to a larger mission, whether building platforms, supporting travelers, or shaping strategy. The company values accountability, trust, and collaboration, providing a structured environment for meaningful contributions from day one. Almosafer offers a workplace where ideas can create impact, with ongoing learning and development opportunities, and recognition for achievements.

Location

This position is based in Unayzah, Saudi Arabia.