About the Role
Clay Clinic announces its need to hire a committed and patient-focused Patient Relations Specialist to join its team in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. This part-time role plays a vital part in managing the complete patient journey, ensuring a seamless and positive experience from initial inquiry to post-treatment follow-up. The Patient Relations Specialist will serve as a key point of contact, fostering strong relationships and contributing to the efficient operation of the clinic.
Key Tasks and Responsibilities
- Provide exceptional customer service to all patients and visitors, responding to inquiries via phone, WhatsApp, email, social media, and in-person visits promptly and professionally.
- Provide accurate information about clinic services, cosmetic procedures, dermatological treatments, prices, packages, and promotions.
- Address patient concerns, complaints, and feedback, ensuring timely and satisfactory resolution.
- Maintain a positive patient experience and cultivate long-term relationships with them.
- Handle all incoming and outgoing calls professionally, with the aim of converting inquiries into consultation and treatment appointments.
- Conduct follow-up calls for consultations, treatments, and promotional campaigns, and follow up with patients who missed their appointments and inactive patients.
- Confirm, reschedule, and cancel appointments as needed, achieving appointment booking and conversion targets.
- Welcome patients and visitors in a professional and friendly manner, managing patient check-in, check-out processes.
- Verify and update patient information and records, coordinating patient flow and effectively informing them of wait times.
- Ensure reception and waiting areas are organized, clean, and tidy, assisting patients with filling out forms, consent documents, and clinic procedures.
- Coordinate the complete surgical patient journey from consultation to post-operative follow-up, explaining procedures, timelines, requirements, and recovery expectations.
- Prepare and present treatment plans, price quotes, and financial arrangements, scheduling surgeries in coordination with surgeons, nursing staff, and operating room availability.
- Ensure all pre-operative requirements, lab tests, medical clearances, consent forms are completed, and inform patients of surgical schedules and instructions.
- Coordinate post-operative appointments and follow up with patients.
- Efficiently manage doctor's consultation and treatment schedules, optimizing appointment utilization and minimizing scheduling conflicts.
- Send appointment confirmations and reminders, maintaining waiting lists to support efficient clinic scheduling.
- Process payments and issue receipts according to clinic policies, coordinating with the finance department regarding billing inquiries and payment collection.
- Conduct post-treatment and post-operative follow-up calls, monitoring patient satisfaction, and addressing concerns promptly.
- Encourage patient retention through continuous communication and relationship management, promoting clinic services, loyalty programs, and special offers.
- Maintain accurate and confidential patient records within the clinic management system, documenting all patient communications and interactions.
- Ensure proper documentation of consent forms, medical reports, and treatment documents, maintaining compliance with healthcare regulations, patient confidentiality standards, and clinic policies.
- Communicate effectively with doctors, nurses, finance, marketing, and administrative departments to support operational activities and ensure smooth clinic workflow.
- Participate in training programs, meetings, and quality improvement initiatives.
Qualifications and Requirements
- Diploma or Bachelor's degree in Healthcare Management, Business Administration, Customer Service, or a related field.
- Minimum of 2-5 years of experience in a cosmetic clinic, beauty center, healthcare facility, or customer service environment.
- Proficiency in Arabic and English (spoken and written).
- Proficiency in using Microsoft Office Suite.
- Experience with clinic management systems/CRM systems is required.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Sales and conversion skills to turn inquiries into bookings.
- Proficiency in appointment scheduling and coordination.
- Professional telephone etiquette.
- Strong problem-solving and conflict resolution abilities.
- Exceptional organizational and multitasking skills.
- High attention to detail and accuracy.
- Ability to work effectively under pressure and meet targets.
- Commitment to confidentiality and professionalism.
- Proven teamwork and collaboration skills.
Additional Details
Company: Clay Clinic
Location: Jeddah, Makkah Al-Mukarramah, Saudi Arabia
Job Type: Part-time
Salary: SAR 5,000 – 5,500 per month (based on experience and qualifications)
Work Schedule: 6 days a week, according to approved working hours and clinic shift schedule.
Application Deadline: June 12, 2026
Expected Start Date: July 01, 2026
5,000 - 5,500 / Month
Part-time