Medical Secretary Jobs in Makkah

About the Role

Fakeeh Care Group is seeking a dedicated and organized OBD Booking Senior Officer to join our team in Makkah, Saudi Arabia. This full-time position is crucial for ensuring the smooth operation of our outpatient clinics by managing doctor schedules, patient appointments, and related administrative tasks. The ideal candidate will be adept at handling a high volume of inquiries and possess excellent communication and customer service skills.

Key Responsibilities

• Accurately enter Outpatient Department (OPD) doctors' schedules into the system.
• Review the daily Outpatient Clinic schedule to ensure its accuracy and the availability of medical staff.
• Apply cancellations, sick leave, or any other changes to the outpatient clinic schedule sheet as provided by the Outpatient Director or via internal mail.
• Check physicians' leave requests to ensure that clinics are appropriately closed during their absence.
• Inform the Medical Records unit of any duplication identified in medical records.
• Perform all necessary call center functions to cover any shortages in OPD bookings.
• Respond to customer inquiries and complaints accurately and within the established time frame.
• Coordinate with medical staff and other departments to ensure that all scheduling conflicts or issues are resolved promptly.
• Monitor and track patient appointments to ensure efficient clinic flow and minimize patient waiting times.
• Assist patients with appointment rescheduling or cancellations, providing alternative options when necessary.
• Provide support to patients and families by giving clear directions to OPD facilities and assisting with any appointment-related questions.
• Perform other duties as assigned within the scope of the job.

Qualifications and Requirements

• Ability to handle a high volume of calls or inquiries in a timely and efficient manner.
• Experience required: 0-1 year.

Required Skills

• Strong communication skills.
• Excellent customer service skills.

Work Environment and Details

This is a full-time position located in Makkah, Saudi Arabia. The role is integral to the operational efficiency of Fakeeh Care Group's outpatient services.

About the Patient Care Assistant Role

Fakeeh Care Group is seeking a dedicated Patient Care Assistant to join their team in Jeddah and Makkah, Saudi Arabia. This full-time position is integral to ensuring comprehensive patient care, supporting healthcare professionals, and fostering an effective care environment within the organization. The Patient Care Assistant will play a vital role in the daily operations of the clinic and outpatient department, contributing to the seamless delivery of healthcare services. This role is suited for individuals committed to patient well-being and seeking to grow within a leading healthcare provider.

Key Responsibilities

• Ensure clinic or procedure rooms are fully equipped with necessary instruments, devices, and supplies, maintaining readiness for patient care.
• Conduct comprehensive patient assessments, including vital signs, medical history, fall risk evaluations, and screening for infectious diseases, documenting findings accurately and applying necessary precautions.
• Support physicians during patient examinations and clinic-based procedures, prioritizing patient comfort and safety.
• Coordinate and schedule follow-up appointments, referrals to specialists, and necessary diagnostic tests to ensure continuity of care.
• Monitor and manage medical supplies and equipment, ensuring adequate stock in the outpatient department (OPD), implementing efficient usage practices, and confirming payment for services prior to procedures.
• Accurately record vital signs, including temperature, pulse, respiration, pain level, oxygen saturation, and blood pressure, along with anthropometric measurements.
• Document patient information and care activities meticulously in the system, ensuring compliance with organizational standards.
• Collaborate effectively with nurses, doctors, and other healthcare team members to support patient care plans and ensure coordinated delivery of care.
• Perform simple dressing changes as required, adhering to infection control protocols.
• Administer topical applications and eye drops with precision, ensuring patient comfort and safety.
• Conduct point-of-care testing as necessary, following established protocols.
• Ensure accurate charging for services rendered to patients, tracking and managing stock usage against the unit's inventory.
• Regularly monitor supply levels and check expiration dates of medications and instruments, ensuring timely replenishment.
• Inform the Nurse Manager of any deficits or nearly expired supplies to facilitate timely requests for replenishment.
• Take appropriate actions in urgent or unexpected situations within the scope of routine responsibilities, ensuring patient safety.
• Identify and report defective or broken equipment, facility maintenance issues, and safety or environmental hazards to the appropriate personnel.
• Float and cover other units as needed, completing tasks assigned by the Charge Nurse or Nurse Manager based on competency and availability.
• Work rotating shifts, including weekends and holidays, and remain available on call as required.
• Keep current with professional development requirements to enhance knowledge, skills, and practice.
• Maintain patient confidentiality, ensuring sensitive information is kept secure and private.
• Assist patients with mobility needs, including transfers and aiding with walking or the use of mobility aids.
• Report any incidents or safety concerns to the appropriate personnel and assist with follow-up actions.
• Perform all duties in a manner that supports Fakeeh's Person-Centered care values.
• Actively contribute to continuous improvement initiatives.
• Adhere to safety protocols and proactively address job-related safety concerns.
• Maintain strict confidentiality of all sensitive information.
• Comply with cybersecurity policies and standards, participating in awareness training.
• Adhere to and uphold Fakeeh Care’s code of conduct, policies, and ethical standards.
• Complete mandatory education at least one month prior to expiration.

Qualifications and Requirements

• Completion of a training program as a Patient Care Assistant or a Diploma in Nursing or a related field.
• Fluency in spoken and written English is essential; proficiency in Arabic is desirable.
• A license from the country of origin and a license for practice as per the regional health regulatory authority (*, SCFHS/DHA).
• Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), and other relevant Life Support Training Courses (LSTC) as applicable.
• A transition to practice program is available for fresh graduates from relevant programs.

Required Skills

• Accuracy in performing duties and documenting information.
• Ability to work effectively under stress and pressure.
• Demonstrated initiative and the capacity to work collaboratively as a team member.
• Adaptability to change and a willingness to embrace upgrading technologies.

Work Environment and Details

This is a full-time position with Fakeeh Care Group, located in Jeddah and Makkah, Saudi Arabia. The role requires 0-1 year of experience. Candidates should be prepared to work rotating shifts, including weekends and holidays, and be available on call as needed.

About the Role

Sidra Med is partnering with healthcare investors and operators across Saudi Arabia to launch and enhance healthcare facilities. The company is committed to quality and efficiency, focusing on expertise, transparency, and long-term partnerships for sustainable growth. This role is part of a mission-driven environment that values collaboration, professional development, and patient-centered services.

We are seeking a dedicated Nursing Assistant to join our team on a full-time, on-site basis in Jeddah. In this role, you will provide essential support to registered nurses and physicians by assisting with fundamental patient care, ensuring patient comfort, safety, and well-being.

Key Responsibilities

• Assist with basic patient care activities, including hygiene, mobility support, and comfort measures.
• Accurately measure and record vital signs.
• Prepare patient rooms for admissions and ensure a clean and safe environment.
• Assist patients with feeding and toileting needs.
• Respond promptly to patient calls and requests.
• Accurately document all care activities provided.
• Report any changes in patient condition to the nursing staff or physician promptly.
• Assist with simple clinical procedures under the direct supervision of a registered nurse.
• Collaborate effectively with the healthcare team to ensure seamless patient care.
• Adhere strictly to established protocols, safety guidelines, and infection control measures.
• Uphold high standards of patient confidentiality and demonstrate respect for all patients.

Qualifications and Requirements

• Formal training or certification as a Nursing Assistant, Healthcare Assistant, or equivalent is required.
• Completion of a recognized nursing assistant course is preferred.
• Demonstrated experience in performing basic patient care activities, including hygiene, mobility assistance, feeding, and vital signs monitoring, preferably in a clinical or long-term care setting.
• Strong communication and interpersonal skills to effectively interact with patients, families, and the multidisciplinary healthcare team.
• Ability to follow clinical instructions accurately and adhere to safety and infection control protocols.
• High level of empathy, patience, and cultural sensitivity in patient interactions.
• A respectful and gender-neutral approach to patient care.
• Physical capability to perform manual handling tasks safely, including assisting with patient transfers and prolonged periods of standing or walking.
• Basic computer literacy for the use of electronic health records.
• Familiarity with standard hospital procedures.
• Willingness to work shifts, including weekends and holidays, as dictated by patient care needs.
• Commitment to ongoing learning and professional development.

Required Skills

• Basic patient care
• Vital signs measurement
• Hygiene assistance
• Mobility support
• Comfort measures
• Documentation of care activities
• Effective communication
• Interpersonal skills
• Following clinical instructions
• Adherence to safety protocols
• Adherence to infection control protocols
• Empathy
• Patience
• Cultural sensitivity
• Respectful patient care
• Manual handling
• Basic computer literacy
• Familiarity with electronic health records
• Understanding of hospital procedures

Work Environment and Location

This is a full-time, on-site position located in Jeddah, Makkah, Saudi Arabia. Previous experience in a hospital or clinic in Saudi Arabia is considered an advantage. The role requires a willingness to work shifts, including weekends and holidays, as dictated by patient care needs.

About the Role

Clay Clinic announces its need to hire a committed and patient-focused Patient Relations Specialist to join its team in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. This part-time role plays a vital part in managing the complete patient journey, ensuring a seamless and positive experience from initial inquiry to post-treatment follow-up. The Patient Relations Specialist will serve as a key point of contact, fostering strong relationships and contributing to the efficient operation of the clinic.

Key Tasks and Responsibilities

• Provide exceptional customer service to all patients and visitors, responding to inquiries via phone, WhatsApp, email, social media, and in-person visits promptly and professionally.
• Provide accurate information about clinic services, cosmetic procedures, dermatological treatments, prices, packages, and promotions.
• Address patient concerns, complaints, and feedback, ensuring timely and satisfactory resolution.
• Maintain a positive patient experience and cultivate long-term relationships with them.
• Handle all incoming and outgoing calls professionally, with the aim of converting inquiries into consultation and treatment appointments.
• Conduct follow-up calls for consultations, treatments, and promotional campaigns, and follow up with patients who missed their appointments and inactive patients.
• Confirm, reschedule, and cancel appointments as needed, achieving appointment booking and conversion targets.
• Welcome patients and visitors in a professional and friendly manner, managing patient check-in, check-out processes.
• Verify and update patient information and records, coordinating patient flow and effectively informing them of wait times.
• Ensure reception and waiting areas are organized, clean, and tidy, assisting patients with filling out forms, consent documents, and clinic procedures.
• Coordinate the complete surgical patient journey from consultation to post-operative follow-up, explaining procedures, timelines, requirements, and recovery expectations.
• Prepare and present treatment plans, price quotes, and financial arrangements, scheduling surgeries in coordination with surgeons, nursing staff, and operating room availability.
• Ensure all pre-operative requirements, lab tests, medical clearances, consent forms are completed, and inform patients of surgical schedules and instructions.
• Coordinate post-operative appointments and follow up with patients.
• Efficiently manage doctor's consultation and treatment schedules, optimizing appointment utilization and minimizing scheduling conflicts.
• Send appointment confirmations and reminders, maintaining waiting lists to support efficient clinic scheduling.
• Process payments and issue receipts according to clinic policies, coordinating with the finance department regarding billing inquiries and payment collection.
• Conduct post-treatment and post-operative follow-up calls, monitoring patient satisfaction, and addressing concerns promptly.
• Encourage patient retention through continuous communication and relationship management, promoting clinic services, loyalty programs, and special offers.
• Maintain accurate and confidential patient records within the clinic management system, documenting all patient communications and interactions.
• Ensure proper documentation of consent forms, medical reports, and treatment documents, maintaining compliance with healthcare regulations, patient confidentiality standards, and clinic policies.
• Communicate effectively with doctors, nurses, finance, marketing, and administrative departments to support operational activities and ensure smooth clinic workflow.
• Participate in training programs, meetings, and quality improvement initiatives.

Qualifications and Requirements

• Diploma or Bachelor's degree in Healthcare Management, Business Administration, Customer Service, or a related field.
• Minimum of 2-5 years of experience in a cosmetic clinic, beauty center, healthcare facility, or customer service environment.
• Proficiency in Arabic and English (spoken and written).
• Proficiency in using Microsoft Office Suite.
• Experience with clinic management systems/CRM systems is required.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Sales and conversion skills to turn inquiries into bookings.
• Proficiency in appointment scheduling and coordination.
• Professional telephone etiquette.
• Strong problem-solving and conflict resolution abilities.
• Exceptional organizational and multitasking skills.
• High attention to detail and accuracy.
• Ability to work effectively under pressure and meet targets.
• Commitment to confidentiality and professionalism.
• Proven teamwork and collaboration skills.

Additional Details

Company: Clay Clinic
Location: Jeddah, Makkah Al-Mukarramah, Saudi Arabia
Job Type: Part-time
Salary: SAR 5,000 – 5,500 per month (based on experience and qualifications)
Work Schedule: 6 days a week, according to approved working hours and clinic shift schedule.
Application Deadline: June 12, 2026
Expected Start Date: July 01, 2026