Receptionist📣 Job Ad

About National Medical Care

National Medical Care is seeking a dedicated Receptionist to join its team in Makkah, Saudi Arabia. This full-time role is central to ensuring a positive experience for all patients and visitors, operating within a dynamic healthcare environment.

The Role of Receptionist

The Receptionist serves as the primary point of contact for visitors and patients, responsible for managing front desk operations, handling communications, and efficiently scheduling appointments. This position is crucial for maintaining organized patient flow and providing essential administrative support while upholding a superior quality of medical treatment, compassion, and understanding.

Key Responsibilities

• Greet and direct visitors to clinics and departments within FHCC.
• Answer telephone inquiries and direct callers appropriately.
• Schedule patients using the computerized appointment scheduling system, including booking, canceling, and rescheduling appointments.
• Direct outpatients to appropriate disciplines such as OPD clinics and Labs.
• Open files for new patients and accurately record pertinent data.
• Check patient financial coverage and required documentation.
• Collect payments from patients and submit them to the General Cashier daily.
• Answer inquiries from patients and visitors.
• Receive requests for physician time and manage schedules to optimize utilization.
• Operate computer systems for patient scheduling and eligibility verification.
• Maintain patient confidentiality in all interactions and records.
• Ensure security by following established procedures, monitoring the logbook, and issuing visitor badges.
• Maintain a safe and clean reception area by complying with procedures, rules, and regulations.

Qualifications and Experience

Candidates for this position should possess:

• A minimum of 2 to 5 years of experience in a receptionist or administrative role, preferably within a healthcare setting.
• Demonstrated proficiency in using computerized appointment scheduling systems.

Essential Attributes

The successful candidate will consistently exhibit:

• Courtesy, cooperation, and respect towards patients, visitors, physicians, and co-employees.
• A strong commitment to maintaining patient confidentiality.

Commitment and Professional Development

The Receptionist is expected to follow all department policies and procedures, contribute to team efforts by accomplishing related results as needed, and participate in ongoing education programs developed by the department. These programs include training on department policies and procedures, Fire and Safety, Risk Management, and Environmental Control. Compliance with the CARE dress code is also required, along with performing applicable tasks and duties assigned within the realm of the employee’s knowledge, skills, and responsibilities.