Asst Dir Catering Sales

About the Role

The Ritz-Carlton is seeking an Asst Dir-Catering Sales to support the property's segmented sales efforts. This full-time role focuses on implementing sales strategies, achieving revenue goals, and ensuring guest and employee satisfaction. The position involves building long-term customer relationships and achieving personal booking targets.

Key Responsibilities

• Collaborate with sales leadership to understand and effectively implement sales strategies for the assigned segment.
• Assist in developing, implementing, and sustaining solicitation programs to increase business.
• Work with the management team to create and implement sales plans addressing revenue, customers, and market dynamics.
• Provide leadership to maximize revenue potential, including setting an example with personal booking goals.
• Participate in sales calls to acquire new business and close deals.
• Execute and support operational aspects of booked business, such as generating proposals, writing contracts, and customer correspondence.
• Analyze market information using sales systems and implement strategies to achieve financial room and catering goals.
• Assist Revenue Management with accurate six-period projections.
• Review sales and catering guest satisfaction results to identify areas for improvement.

Customer Service and Relationship Management

• Demonstrate leadership in guest hospitality and customer service, setting a positive example for guest relations.
• Interact with guests to gather feedback on product quality and service levels, including during pre- and post-convention meetings.
• Empower employees to deliver excellent customer service and provide feedback on service behaviors.
• Ensure a customer recognition program is active throughout the Sales department.
• Execute and support the company’s Customer Service Standards and property’s Brand Standards.
• Understand customer needs to recommend appropriate features and services, building relationships and loyalty.
• Develop and manage relationships with key internal and external stakeholders.
• Collaborate with off-property sales channels to ensure property needs are met and sales efforts are complementary.
• Attend customer events, trade shows, and sales missions to maintain and develop key relationships.

Qualifications and Experience

• Experience required: 0-1 year in a relevant field.
• Ability to work effectively within a segmented sales effort.
• Demonstrated capability to achieve personal booking goals.

Company Culture and Values

The Ritz-Carlton, part of Marriott International, operates with "Gold Standards" that guide daily operations and service delivery. These standards include the Employee Promise, Credo, and Service Values, which foster an environment where associates are empowered to be creative, thoughtful, and compassionate. The company is committed to being an equal opportunity employer, valuing diverse backgrounds and experiences.

Application Information

This is a full-time position. Salary information is not disclosed. Candidates are invited to apply to join a global team dedicated to luxury hospitality and professional growth.