Cluster IT supervisor

About the Role

Hilton is seeking a Cluster IT Supervisor to join its team in Saudi Arabia. This full-time role involves supporting IT operations across multiple properties, ensuring system performance, security, and compliance with established standards. The supervisor will play a key role in delivering seamless technology experiences for guests and staff.

Key Responsibilities

• Support the design and execution of IT initiatives across multiple properties, aligning with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services.
• Monitor, diagnose, and adjust performance on LAN and network servers, managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability.
• Identify and implement solutions for user concerns related to personal computing, software applications, and network connectivity, providing training and support.
• Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures.
• Assist with the execution of major system implementations, such as workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time and within budget.
• Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.
• Recruit, train, supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build and retain a high-performing team.

Required Qualifications and Experience

• Candidates should possess 5-10 years of relevant experience in Information Technology.
• Demonstrated ability to manage IT strategy implementation and system performance.
• Experience in resolving technical challenges and ensuring compliance with IT standards.
• Proven capability in leading technology projects and supporting hotel operations.
• Experience in team leadership, including recruitment, training, and performance management.

Work Type

This is a full-time position within the Hilton team.

Salary

The salary for this position will be discussed during the interview process.

Application Process

Interested candidates are encouraged to apply to join the Hilton hotels team.