customer support

About GeoWise Technologies

GeoWise Technologies specializes in location-based, route-optimized scheduling solutions. The company develops an integrated booking and dispatch platform designed to support field service businesses in activating their accounts and maximizing value from the system.

The Role of Customer Support Specialist

GeoWise Technologies is seeking a Customer Support Specialist to join its team in Saudi Arabia. This full-time role focuses on guiding customers through the initial stages of platform adoption, from sign-up to their first booking, and ensuring continued engagement with the service.

Key Responsibilities

• Guide customers from the initial sign-up process through to completing their first booking on the platform.
• Assist customers in configuring their services, managing teams, defining coverage areas, and setting up booking channels.
• Conduct product demonstrations and provide comprehensive training to customers on platform usage.
• Follow up on account activation progress and encourage consistent daily use of the platform.
• Address customer inquiries and collect feedback to contribute to the continuous improvement of the customer experience.

Required Qualifications and Skills

• Demonstrated strong communication and customer service skills, coupled with initiative and consistent follow-through.
• Ability to quickly learn technical tools and explain complex information clearly and concisely.
• Experience in customer support, customer success, or working with SaaS platforms is preferred for this role.

Work Type

This is a full-time position within GeoWise Technologies.

Application Process

Candidates interested in this Customer Support Specialist role are encouraged to apply.