Digital Services Specialist

About Oxford University Press

Oxford University Press has been a prominent publisher for over 500 years, consistently leveraging technology. The organization is adapting to the rapid changes brought by the digital revolution, maintaining a spirit of adventure and entrepreneurialism. OUP seeks inquisitive, inventive, and ambitious individuals who challenge conventional approaches and explore new possibilities within the evolving publishing landscape.

The company prioritizes the needs of teachers and learners, collaborating with educators and experts to develop evidence-based learning solutions that deliver tangible impact.

About the Digital Services Specialist Role

As a Digital Services Specialist for Saudi Arabia, you will provide support to customers utilizing Oxford University Press digital products and platforms across the Kingdom. This full-time role is part of the Global Customer Support team and involves assisting teachers, administrators, and students with purchasing, registration, access, and daily use of digital learning solutions.

This is a highly customer-facing position that combines technical troubleshooting, relationship building, training delivery, and continuous support within a hybrid working environment.

Key Responsibilities

• Deliver product training to customers.
• Resolve technical and user-related issues efficiently.
• Provide guidance on the effective use of OUP's digital platforms.
• Develop customer-facing support materials, including user guides, tutorials, and training resources in both English and Arabic.
• Collaborate with Sales, Marketing, Customer Support, and regional Educational Consultant teams to enhance customer satisfaction, product adoption, and long-term engagement.

Candidate Profile

We are seeking a customer-focused and adaptable professional with a strong interest in digital learning and customer success. The ideal candidate will be confident in supporting users, delivering training, and building robust relationships with various stakeholders.

Nationality Requirement

This position is open exclusively to Saudi nationals, in compliance with applicable Saudi workforce nationalization requirements.