Food & Beverage Assistant Manager

About the Role

Le Meridien is seeking a Food & Beverage Assistant Manager to oversee assigned food and beverage/culinary operations. This full-time position requires 2-5 years of experience and focuses on ensuring guest and employee satisfaction while maintaining operational standards and achieving financial objectives.

Key Responsibilities

• Create and foster an environment that promotes motivation, empowerment, teamwork, continuous improvement, and a commitment to service.
• Provide excellent customer service to all employees and respond proactively to their concerns.
• Utilize coaching skills across the property and demonstrate self-confidence, energy, and enthusiasm.
• Motivate staff to address guest and employee-related concerns effectively.

Ensuring Customer Service Excellence

• Deliver excellent customer service and respond quickly and proactively to guest concerns.
• Understand the brand's service culture and set service expectations for all guests, both internal and external.
• Take ownership of guest complaints or problems until resolved or escalated to the appropriate manager or employee.
• Follow up to ensure complaints have been addressed to the guest's satisfaction.
• Develop relationships with guests to build repeat clientele.

Operational and Administrative Duties

• Comply with all corporate accounting procedures.
• Assist the General Manager as needed with the annual Quality audit.

Qualifications and Experience

• A minimum of 2-5 years of relevant experience in food and beverage or culinary operations.
• Demonstrated ability to manage operations, ensure guest satisfaction, and meet financial goals.

About Le Meridien

Le Meridien draws inspiration from the era of glamorous travel, celebrating each culture through a distinctly European spirit of savoring life. The brand seeks curious and creative individuals who appreciate connecting with like-minded guests and are dedicated to creating memorable experiences. Le Meridien is part of the Marriott International portfolio of brands.

Commitment to Diversity

Marriott International is an equal opportunity employer committed to welcoming all and providing access to opportunity. The company fosters an environment where the unique backgrounds of associates are valued and celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences of its global team. Marriott International is committed to non-discrimination on any protected basis, including disability and veteran status.