Food Services Supervisor

About the Role

Edition is seeking a Food Services Supervisor for a full-time position. This role involves ensuring consistent teamwork to deliver optimal service and meet client needs, while also overseeing staff appearance and adherence to standards. The supervisor will manage daily operational tasks, from opening and closing procedures to inventory control and maintenance requests.

Key Responsibilities

• Ensure coherent teamwork to guarantee optimal service and client satisfaction.
• Monitor staff appearance and attire, correcting any discrepancies.
• Oversee opening and closing duties, including setting up supplies, cleaning equipment and areas, and securing premises.
• Control storage areas, ensure adherence to FIFO (First-In, First-Out) principles, and maintain cleanliness.
• Complete scheduled inventory and stock documents, and order necessary supplies.
• Monitor dining room availability, service quality, and client safety and well-being.
• Submit work orders for maintenance repairs.
• Assist management with hiring, training, scheduling, evaluating, coaching, disciplining, motivating, and guiding employees.
• Serve as a role model and reference for Fair Treatment Guarantee/Open Door Policy procedures.

Operational Duties and Standards

• Follow and enforce all chain safety policies and procedures; report maintenance issues, accident hazards, accidents, or injuries; complete required safety training and certifications.
• Maintain a clean and professional uniform and appearance.
• Respect the confidentiality of proprietary information and protect company assets.
• Support all colleagues and treat them with dignity and respect, contributing to common goals.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds (* kg) without assistance.
• Stand, sit, or walk for extended periods or an entire shift.
• Read and visually verify information in various formats (*, small print).
• Visually inspect tools, equipment, and machinery (*, to identify defects).
• Grasp, turn, and manipulate objects of various sizes and weights requiring excellent motor skills and hand-eye coordination.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Navigate narrow, confined, or elevated spaces.
• Ascend and descend stairs and service ramps.

Communication and Client Interaction

• Greet and acknowledge all clients according to company standards.
• Communicate with others using clear, appropriate, and professional language; answer the telephone using proper etiquette.
• Listen and respond appropriately to client and employee concerns.
• Use clear and courteous language in all communications.

Qualifications

Candidates should possess 5-10 years of relevant experience. The ability to perform all other duties as requested by management and consistent with the position is also required.