Guest Service Supervisor Saudi National

About EDITION Hotels and the Role

EDITION Hotels, a brand within Marriott International, offers a distinctive hospitality experience that combines luxury service with a unique personality. We are seeking a Guest Service Supervisor - Saudi National to join our team. This full-time role requires 2-5 years of experience and is integral to ensuring exceptional guest experiences.

Position Summary

The Guest Service Supervisor is responsible for overseeing guest check-in processes, managing accounts, and ensuring accurate payment and billing procedures. This role involves direct guest interaction, problem resolution, and maintaining operational efficiency at the front desk. The supervisor also plays a key role in supporting management with team development and adherence to company policies.

Key Responsibilities

• Process guest check-ins, verify identity, confirm payment methods, assign rooms, and issue room keys.
• Set up accurate guest accounts according to individual requirements and enter Marriott Rewards information.
• Ensure rates align with market codes, documenting any exceptions, and secure payment before issuing room keys.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide guests with directions and property information, accommodating requests and ensuring follow-up.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts.
• Count and secure the bank at the beginning and end of each shift, obtaining manual authorizations as needed.
• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Maintain positive working relationships, support team goals, and address employee concerns appropriately.
• Ensure adherence to company policies and procedures, including reporting accidents and unsafe conditions.
• Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and express appreciation.
• Communicate using clear and professional language, prepare accurate written documents, and answer telephones professionally.
• Enter and locate information using computer and POS systems.

Qualifications and Requirements

• 2-5 years of experience in a related role.
• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Commitment to maintaining a clean and professional personal appearance.
• Ability to maintain confidentiality of proprietary information and protect company assets.
• Completion of required safety training and certifications.

Work Environment

This is a full-time position within the EDITION Hotels brand, part of Marriott International. The role involves working in a dynamic hospitality environment focused on delivering high standards of service and guest satisfaction.

Application Information

Join EDITION and become part of a global team within Marriott International, where you can contribute to a unique hospitality experience.