Housekeeper Lead

About the Role

Sheraton Hotels & Resorts is seeking a Housekeeper Lead to join their team in Medina, Al Madinah, Saudi Arabia. This full-time role involves overseeing the cleanliness and condition of assigned areas, ensuring guest satisfaction, and supporting management in various operational tasks. The Housekeeper Lead will be responsible for maintaining high standards of housekeeping and contributing to a positive guest experience.

Key Responsibilities

• Enter the status of cleaned rooms.
• Complete checklists to report the cleanliness and condition of each assigned area.
• Complete required Housekeeping paperwork.
• Identify room assignments and the type of cleaning required for each room.
• Inspect guest rooms after cleaning by a Housekeeper.
• Respond promptly to requests from guests and other departments.
• Enter guest rooms following established procedures for gaining access and ensuring vacancy before entry.

Operational and Team Support

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Communicate with others using clear and professional language.

Physical Requirements

• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience is required for this role.

Technical Skills

• Ability to enter and locate work-related information using computers and/or point of sale systems.
• Ability to visually verify and interpret written documents.