Housekeeping Attendant

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, known for delivering exceptional guest experiences. The company focuses on attracting top hospitality professionals and fostering a culture where creativity, thoughtfulness, and compassion are valued. As part of Marriott International, The Ritz-Carlton maintains its reputation as a global leader in luxury hospitality by upholding its "Gold Standards."

Role Overview: Housekeeping Attendant

The Housekeeping Attendant is responsible for ensuring that The Ritz-Carlton's "Gold Standards" are consistently delivered in guest rooms and public areas. This full-time position involves maintaining the cleanliness and comfort of guest accommodations, responding to guest requests, and adhering to established procedures and quality expectations.

Key Responsibilities

• Respond promptly to requests from guests and other departments.
• Fill carts with supplies and transport them to assigned areas.
• Enter guest rooms following established procedures, ensuring vacancy before entry.
• Replace guest amenities and supplies in rooms.
• Replace dirty linens and terry with clean items.
• Make beds and fold terry.
• Clean bathrooms thoroughly.
• Remove trash, dirty linen, and room service items.
• Verify that all appliances are present and in working order.
• Straighten desk items, furniture, and appliances.
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and perform floor care duties in guest rooms and hallways.

Operational Duties and Standards

• Follow all company safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete all required safety training and certifications.
• Properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, including assisting individuals with disabilities.
• Communicate with others using clear and professional language.
• Support team members to achieve common goals and ensure adherence to quality expectations.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 25 pounds without assistance, and over 25 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related equipment over various surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods throughout a work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Qualifications and Experience

• Education: No high school diploma or * equivalent is required.
• Related Work Experience: No prior related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None required.