Housekeeping Room attendant

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, focusing on delivering exceptional guest experiences. The company is committed to empowering its hospitality professionals to be creative, thoughtful, and compassionate, setting a standard for luxury service worldwide. As part of Marriott International, The Ritz-Carlton emphasizes a culture driven by its "Gold Standards," which guide daily operations and define its reputation as a global leader in luxury hospitality.

Role Summary

The Housekeeping Room Attendant is responsible for ensuring the delivery of The Ritz-Carlton's "Gold Standards" in guest room care. This role involves maintaining the cleanliness and presentation of guest rooms and public areas, ensuring guest comfort and satisfaction. The attendant will learn and exemplify the company's Gold Standards, including the Employee Promise, Credo, and Service Values.

Key Responsibilities

• Respond promptly to requests from guests and other departments.
• Fill carts with supplies and transport them to assigned areas.
• Enter guest rooms following established procedures, ensuring vacancy before entry.
• Replace guest amenities and supplies in rooms.
• Replace dirty linens and terry with clean items, make beds, and fold terry.
• Clean bathrooms, remove trash, dirty linen, and room service items.
• Verify that all appliances are present and in working order.
• Straighten desk items, furniture, and appliances.
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and perform floor care duties in guest rooms and hallways.
• Follow all company safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete required safety training and certifications.
• Properly store flammable materials.
• Maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, and assist individuals with disabilities.
• Thank guests with genuine appreciation and communicate using clear, professional language.
• Support the team to achieve common goals and ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance, and in excess of 25 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Capacity to stand, sit, kneel, or walk for extended periods across an entire work shift.
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Qualifications and Experience

Candidates should possess 0-1 year of relevant experience. This is a full-time position.

Work Environment

The Ritz-Carlton fosters an environment where employees are encouraged to perform their best work, align with their purpose, and belong to a global team dedicated to luxury hospitality.