Manager of Technical Solution Specialist Middle East (x f m)

About the Role

Sartorius is seeking a Manager of Technical Solution Specialist for the Middle East region, based in Saudi Arabia. This full-time role involves leading and developing a local Application Specialist team to deliver technical expertise that supports business growth, customer success, and commercial excellence. The Manager ensures the team provides high-quality application support, strengthens customer relationships, and enables sales objectives, positioning Sartorius as a trusted solution provider.

Key Responsibilities

• Support Sales and Application Specialists in evaluating customer opportunities, defining technical strategies, and maximizing business growth through trials, demos, and solution implementation.
• Establish and standardize trial/demo processes to ensure high-quality technical execution and maximize conversion to commercial success.
• Develop standardized customer installation and training SOPs to improve customer experience, technical adoption, and long-term satisfaction.
• Develop and coach distributor application specialists across the Middle East to ensure consistent technical support and customer experience.
• Allocate and prioritize Application Specialist resources in collaboration with the Head of Sales to maximize business impact and align with commercial priorities.
• Lead the resolution of complex customer technical issues and escalations, ensuring timely and professional support.
• Lead the development of application expertise for key product portfolios and promote the sharing of technical best practices and customer success stories.
• Collaborate with Sales, Marketing, and Business Units to understand market trends, customer needs, and application opportunities.
• Support field marketing activities by providing technical expertise and evaluating application-focused customer initiatives.
• Support product positioning by providing customer insights and application expertise to Marketing and Business Units.
• Build and maintain strong relationships with key customers, application experts, and Key Opinion Leaders (KOLs) to strengthen technical reputation and market presence.
• Develop individual training and competency plans to strengthen the technical, commercial, and communication capabilities of the Application Specialists.
• Lead, coach, and develop the Application Specialist team, ensuring succession planning, resource optimization, and high employee engagement.

Qualifications and Experience

• Master's degree in biotechnology, biochemistry, or similar life science disciplines.
• Minimum of 5-8 years of experience in the life science industry with process development and manufacturing experience.
• Minimum of 3 years of team management experience.
• Proven skills in relevant process unit operations within cGMP bioprocessing.
• Good market knowledge and an established network in the biopharmaceutical industry.

Required Skills

• Strong leadership, coaching, and collaboration skills, with the ability to influence cross-functional teams without direct authority.
• Strong problem-solving and conflict resolution skills, capable of managing customer escalations and complex technical situations.
• Proven ability to prioritize resources and manage multiple projects in a fast-paced commercial environment.
• Ability to drive a high-performance culture by coaching, mentoring, and developing the Application Specialist team, fostering collaboration, accountability, continuous improvement, and customer focus.
• Good training and presentation skills.
• Proficiency in software such as Microsoft Office and CRM systems.
• Fluency in both English and Arabic.

Work Type

This is a full-time position within Sartorius, focusing on the Middle East region.

Application Process

Candidates who meet the above requirements are encouraged to apply.