Renewals Specialist

About Foodics

Foodics is a leading restaurant management ecosystem and payment technology provider, established in 2014. Headquartered in Riyadh, the company operates with offices across five countries and serves customers and partners in over 35 countries globally. Foodics has processed over 6 billion orders and has secured three rounds of funding, including a $170 million round, which represents the largest SaaS funding round in MENA.

The Renewals Specialist Role

The Renewals Specialist is responsible for managing a portfolio of customer accounts to ensure successful renewals, proactive issue resolution, and ongoing value realization. This full-time role, based in Medina, Al Madinah Province, functions as a customer success partner with direct ownership over churn prevention and Annual Recurring Revenue (ARR) retention. The position requires 0-1 years of experience.

Key Responsibilities

• Manage customer renewals for an assigned portfolio, ensuring timely and successful closure.
• Proactively manage customer relationships and serve as the primary point of contact.
• Conduct a minimum of four structured health-check calls per customer annually.
• Identify potential risks, dissatisfaction signals, and expansion opportunities early.
• Resolve customer issues by coordinating with internal teams, including Support, Product, and Finance.
• Track and follow up on open issues until full resolution is achieved.
• Maintain accurate customer data, renewal status, and risk indicators within CRM systems.
• Take accountability for churn reduction and ARR retention within the assigned portfolio.

Qualifications and Requirements

• 1–3 years of experience in Customer Success, Account Management, Renewals, or Support.
• Demonstrated customer-centric mindset with strong problem-solving skills.
• Comfortable working with targets related to retention, churn, and ARR.

Preferred Skills and Experience

• Experience using CRM tools such as Salesforce or similar platforms.
• Familiarity with ticketing or support tools like Zendesk or similar.
• Experience supporting customers in the Saudi or GCC market.

Benefits and Work Environment

• An inclusive and diverse culture that promotes innovation and flexibility.
• Competitive compensation packages, including bonuses and potential for shares.
• Prioritized personal development through regular training and an annual learning stipend.
• Opportunity to join a team comprising over 30 nationalities working across 14 countries.
• Autonomy, mentoring, and challenging goals designed to create professional opportunities.