We are looking for a creative, organized, and socially aware team member to help grow AVVU Catering and support client experience, event coordination, and catering sales operations.

Responsibilities

• Handle catering inquiries through WhatsApp, phone calls, and social media
• Coordinate catering bookings, setups, and event details
• Assist clients in selecting suitable catering experiences and packages
• Follow up with leads and customer inquiries
• Coordinate event setups, styling, branding requests, and service arrangements
• Support the development of new catering concepts, themed stations, and seasonal ideas
• Work closely with operations and suppliers to ensure smooth execution
• Attend and supervise setups/events when needed

Requirements

• Strong communication and organizational skills
• Friendly, proactive, and detail-oriented personality
• Interest in hospitality, catering, events, or lifestyle brands
• Good aesthetic sense and attention to presentation/details
• Comfortable using Instagram, WhatsApp, Canva, Google Drive, and basic office tools
• Ability to multitask and work in fast-paced environment.

Preferred

• Experience in catering, hospitality, events, social media, or customer service
• Basic understanding of branding and customer experience

What We’re Looking For

We are looking for someone who enjoys building experiences, organizing details, communicating with clients, and helping grow a modern catering brand, not someone looking for a routine desk job only.

• Oversee daily hospitality operations to ensure a premium experience for tenants, clients, and visitors.
• Manage reception teams and the Customer Service and VIP Relations Department.
• Develop and implement hospitality standards, procedures, and service policies.
• Professionally handle inquiries, complaints, and requests from clients and tenants.
• Coordinate events, meetings, VIP visits, and project opening ceremonies.
• Monitor cleanliness standards and the quality of facilities.
• Collaborate with maintenance, security, leasing, and property management to ensure excellence.
• Supervise hospitality vendors to ensure high-quality performance.
• Prepare operational reports and analyze customer feedback to improve services.
• Manage hospitality budgets and control inventory.
• Train employees to maintain high service quality and ensure compliance with health and safety procedures.

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 7–10 years of experience in hospitality or serviced residential operations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Professional appearance and strong customer-service mindset.
• Ability to handle VIP clients efficiently.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.