Hospitality & Housekeeping Supervisor Facility alfanar Electric

About the Role

Alfanar is seeking a Hospitality & Housekeeping Supervisor to join their team in Riyadh, Saudi Arabia. This full-time role involves overseeing housekeeping, hospitality, and office support services to ensure high standards of cleanliness, service quality, and efficient resource management. The supervisor will be responsible for cost control and team performance in alignment with company standards and procedures.

Key Responsibilities

• Supervise daily housekeeping activities across assigned buildings and office areas.
• Plan cleaning schedules and inspect service quality against approved cleanliness and hygiene requirements.
• Coordinate the resolution of service gaps and complaints, following up on corrective actions.
• Ensure cleaning materials and equipment are used and stored according to approved safety procedures.
• Coordinate hospitality arrangements for meetings, company events, and VIP visits with relevant departments.
• Ensure designated areas, refreshments, and service arrangements are ready within agreed timelines.
• Monitor hospitality service delivery and address issues affecting guest and employee requirements.
• Monitor cleaning and hospitality supplies, coordinating replenishment to maintain service continuity.
• Arrange furniture requirements and coordinate movements or reallocations with relevant parties.
• Maintain accurate space and furniture records within the assigned scope.
• Ensure office support resources are organized and available according to departmental needs.
• Monitor service performance and related expenditure against approved plans and allocations.
• Review recurring complaints and inspection findings, implementing improvements to service methods.
• Prepare service updates highlighting performance gaps, staffing constraints, and required actions.
• Assign tasks and arrange staffing coverage during vacations, absences, and special activities.
• Verify attendance and administer approved incentive schemes in accordance with company procedures.
• Review team performance and identify training needs for new and existing employees.
• Provide guidance on service standards, safe working practices, and professional conduct.

Role Accountabilities

• Maintain updated soft and technical skills relevant to the job.
• Perform planned activities to meet operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide periodic reports detailing deviations and execution of planned tasks.
• Solve related problems and escalate complex operational issues as needed.
• Ensure quality requirements are met to develop effective quality control and processes, including specifications for products, processes, or related activities.
• Coordinate well-defined written systems, policies, procedures, and seek automation opportunities.
• Comply with relevant policies, procedures, and work instructions.
• Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity.

Qualifications and Experience

• A minimum of 10 years of relevant experience is required for this position.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, offering an opportunity to contribute to the operational excellence of Alfanar.