Hospitality & Housekeeping Supervisor

About the Role

alfanar Group is seeking a Hospitality & Housekeeping Supervisor to join their team in Riyadh. This full-time position involves overseeing housekeeping, hospitality, and office support services to ensure high standards of cleanliness, service quality, and efficient resource utilization. The role requires a professional with over 10 years of experience in a relevant field.

Key Responsibilities

• Supervise daily housekeeping operations across assigned buildings and office areas.
• Plan cleaning schedules and conduct inspections to ensure service quality meets approved cleanliness and hygiene standards.
• Coordinate the resolution of service issues and complaints, following up on corrective actions.
• Ensure cleaning materials and equipment are used and stored in accordance with safety procedures.
• Coordinate hospitality arrangements for meetings, company events, and VIP visits with relevant departments.
• Ensure designated areas, refreshments, and service arrangements are prepared within agreed timelines.
• Monitor hospitality service delivery and address issues affecting guest and employee requirements.
• Monitor cleaning and hospitality supplies, coordinating replenishment to maintain service continuity.
• Arrange furniture requirements and coordinate movements or reallocations with relevant parties.
• Maintain accurate records of space and furniture within the assigned scope.
• Ensure office support resources are organized and available according to departmental needs.
• Monitor service performance and related expenditure against approved plans and allocations.
• Review recurring complaints and inspection findings, implementing improvements to service methods.
• Prepare service updates highlighting performance gaps, staffing constraints, and required actions.
• Assign tasks and arrange staffing coverage during vacations, absences, and special activities.
• Verify attendance and administer approved incentive schemes in accordance with company procedures.
• Review team performance and identify training needs for new and existing employees.
• Provide guidance on service standards, safe working practices, and professional conduct.

Role Accountabilities

• HR Proficiency: Ability to acquire updated soft and technical skills relevant to the job.
• Delivery: Perform planned activities to meet operational and development targets as per delivery schedules, utilizing resources effectively within efficient cost and time. Provide periodic reports detailing deviations and execution of planned tasks.
• Problem-Solving: Resolve related problems and escalate complex operational issues as needed.
• Quality: Ensure quality requirements are met to develop effective quality control and processes, including specifications for products, processes, or related activities.
• Business Process Improvements: Coordinate well-defined written systems, policies, procedures, and seek automation opportunities where possible.
• Compliance: Comply with relevant policies, procedures, and work instructions.
• Health, Safety, and Environment: Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Qualifications and Experience

• A minimum of 10 years of relevant experience in hospitality, housekeeping, or office support supervision.