Supervisor Housekeeping

About the Role

Le Méridien Hotels & Resorts is seeking a Supervisor Housekeeping to join their team in Makkah. This full-time role involves overseeing housekeeping operations to ensure quality standards are consistently met across guest rooms, public areas, and the pool. The Supervisor will play a key role in coordinating efforts between various departments to maintain efficient and high-quality service.

Key Responsibilities

• Inspect guest rooms, public areas, and the pool after cleaning to ensure adherence to quality standards.
• Manage daily room status reports, verify discrepancies, prioritize cleaning schedules, and update room statuses.
• Act as a liaison to coordinate efforts among Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to the team.
• Communicate operational issues to the next shift and complete all required paperwork.

Operational Duties and Team Support

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
• Ensure compliance with all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries promptly.
• Ensure uniform and personal appearance standards are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs.
• Develop and maintain positive working relationships with colleagues and communicate professionally.

Physical Requirements and Skills

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
• Capable of pushing and pulling loaded housekeeping carts and other work-related machinery over various surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Capacity to stand, sit, kneel, or walk for extended periods across an entire work shift.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to enter and locate work-related information using computers and/or point-of-sale systems.
• Capability to read and visually verify information in various formats, including small print.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in housekeeping supervision or a similar role within the hospitality industry. Completion of safety training and certifications is required. The role demands a professional demeanor, strong communication skills, and the ability to work effectively in a dynamic hotel environment.

Application Process

Interested applicants are encouraged to apply for this full-time position. Salary details will be disclosed during the interview process.