Supervisor Housekeeping

About the Role

Le Méridien Hotels & Resorts is seeking a Supervisor Housekeeping to join their team in Makkah. This full-time position involves overseeing housekeeping operations to ensure compliance with quality standards and assisting management with daily activities. The role requires a professional who can maintain high standards of cleanliness and organization across rooms and public areas.

Key Responsibilities

• Control rooms, public areas, and facilities after housekeeping service to ensure adherence to quality standards.
• Report on rented rooms, check room status, identify unsuitable rooms, prioritize cleaning, and update departing guest room status.
• Coordinate efforts between housekeeping, engineering, reception, and laundry departments.
• Document and resolve issues regarding unsuitable rooms with the reception team.
• Prepare, distribute, and communicate changes in assignment sheets and schedules.
• Report unresolved issues to the subsequent team.
• Perform necessary administrative tasks.
• Assist management with employee hiring, training, scheduling, evaluation, counseling, disciplinary reminders, motivation, and coaching.

Operational Duties and Standards

• Follow and enforce all safety policies and procedures, reporting maintenance issues, hazards, accidents, or injuries.
• Ensure a clean and professional appearance and uniform.
• Maintain confidentiality of proprietary information and protect company property.
• Support colleagues and treat them with dignity and respect, contributing to team goals.
• Comply with quality assurance expectations and standards.
• Respond to work situations at the required speed, including running, walking, or jogging.
• Read and visually verify information in various formats, including small print.
• Visually inspect tools, equipment, and machinery for defects.
• Enter and retrieve work-related information using computers and point-of-sale systems.
• Grasp, turn, and manipulate objects of various sizes and weights requiring fine motor skills and hand-eye coordination.
• Reach objects overhead and below the knees, involving bending, twisting, pulling, and stooping.
• Navigate narrow, confined, or elevated spaces, as well as sloping, uneven, or slippery surfaces and steps.
• Ascend and descend stairs and service ramps.
• Continuously use manual dexterity and gross motor skills, with frequent use of bi-manual dexterity.
• Move, lift, carry, and place objects weighing up to 55 pounds (25 kg) without assistance, and over 55 pounds (25 kg) with assistance.
• Push and pull loaded housekeeping carts and other equipment on sloping and uneven surfaces.
• Stand, kneel, sit, or walk for extended periods or with high frequency throughout a full shift.
• Listen and respond appropriately to concerns from customers and other employees, using clear and courteous language.
• Perform all other tasks as requested by managers and consistent with the position.

Qualifications and Experience

• Education: High school diploma or equivalent.
• Related Work Experience: A minimum of 1 year of related work experience.
• Supervisory Experience: A minimum of 1 year of supervisory experience.