Business analyst Jobs in Dammam

WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.

About The Role & Team
The Business Analyst analyses and understands business challenges and processes. This role is responsible for defining and documenting customer requirements, producing functional specifications, and offering subject matter expertise to both development and client-facing teams. Additionally, they validate and refine customer requirements by confirming that the delivered solutions meet the required functionality, conducting user acceptance testing, managing change requests, and guiding customers on how to enhance their operations through the effective use of SITA’s applications.

What You’ll Do

• Understand and evaluate requested changes to the system and its services.
• Develop strategic plans for implementing changes and improvements.
• Identify business requirements, prioritize them, and obtain review and approval.
• Identify potential areas for improvement within the system.
• Analyze and document customer needs, business processes, and functional specifications, ensuring alignment with business objectives.
• Perform functional gap analysis, provide insights on product gaps, and support regional management with delivery timelines and feasibility assessments.
• Develop comprehensive test cases and oversee user acceptance testing.
• Assist in presales activities such as customer proposals, risk analysis, and site surveys.
• Collaborate with development teams to assess technical feasibility, align delivery schedules, and manage customer expectations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related IT field.
• Minimum of 5 years of experience in business analysis for IT systems.
• Strong knowledge of business process analysis, gap analysis, and requirements documentation.
• Proficiency in developing and executing user acceptance test plans.
• Strong communication and negotiation skills.
• Proficient in SQL, working with Relational DBMS systems.

About the Role
Fikrah Ventures is seeking a Senior Business Analyst to join our Venture Builder Unit in Dammam, Saudi Arabia. This role is ideal for a proactive, analytical professional who thrives on identifying business needs, leading cross-functional collaboration, and delivering data-driven insights that support high-impact decisions.

Key Responsibilities

• Elicit, analyze, and document business requirements in alignment with strategic goals.
• Identify process inefficiencies and recommend improvements or automation solutions.
• Translate business needs into functional specifications and user stories.
• Support solution design, implementation, and user acceptance testing (UAT).
• Lead or support cross-functional project teams throughout the full project lifecycle.
• Perform advanced data analysis, develop dashboards, and deliver actionable insights.
• Facilitate clear communication across finance, operations, marketing, and IT.
• Mentor junior analysts and contribute to the development of business analysis best practices.

Requirements

• Minimum 5 years of experience as a Business Analyst, including at least 2 years in a senior or lead role.
• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
• Strong knowledge of business analysis methodologies such as Agile, BABOK, or Waterfall.
• Proven experience managing stakeholder expectations and working with cross-functional teams.
• Excellent communication, documentation, and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience working in venture building, consulting, or high-growth environments.
• Arabic language proficiency is a plus.

Why Join Fikrah Ventures?
At Fikrah Ventures, we create, launch, and scale ventures that drive real-world impact. You’ll be part of an agile, collaborative environment where your analytical expertise directly contributes to meaningful outcomes.