Sales Executive Al Futtaim Automotive BYD

About the Role

Al Futtaim Group is seeking a Sales Executive to join the Al-Futtaim Automotive - BYD team in KSA. This is a full-time position requiring 0-1 years of experience. The Sales Executive serves as the primary representative of the brand, focusing on achieving monthly vehicle sales targets while ensuring a high-quality customer experience throughout the sales journey.

Role Purpose and Impact

This role integrates structured lead management, strong customer engagement, and commercial awareness to drive unit sales, increase Finance & Insurance (F&I) penetration, and improve trade-in conversions. By maintaining disciplined pipeline management and delivering a consistent showroom experience, the Sales Executive directly contributes to revenue growth, customer satisfaction (NPS/CSV), and brand reputation. The position demands a results-driven approach, comprehensive product knowledge, and the ability to convert opportunities into successful sales while adhering to dealership and OEM standards.

Key Responsibilities

• Achieve monthly unit sales targets for both new and used vehicles, aligning with dealership and brand objectives.
• Meet targets for Finance & Insurance (F&I) products, extended warranties, accessories, and trade-in conversions.
• Maintain strong pipeline coverage across all enquiry channels to support consistent sales performance.
• Follow structured sales processes, including needs analysis, product presentation, negotiation, and closing.
• Manage walk-in, telephone, and digital enquiries within defined response time standards.
• Capture accurate and complete customer information (Iqama / National ID, contact details, preferences) within CRM / DMS systems.
• Conduct structured customer engagement, including needs analysis, vehicle demonstrations, test drives, and follow-ups.
• Maintain continuous follow-up on open leads to improve conversion rates and reduce lost opportunities.
• Deliver a premium and consistent showroom experience aligned with brand standards from first contact to vehicle handover.
• Coordinate with Handover Specialists, Service teams, and internal departments to ensure seamless delivery.
• Conduct post-sale follow-ups to ensure customer satisfaction, generate referrals, and protect NPS / CSV performance.
• Build long-term customer relationships to support repeat business and brand loyalty.
• Ensure full compliance with OEM standards, regulatory requirements, and internal sales processes, including KYC and financing documentation.
• Maintain accurate and up-to-date records of leads, pipeline activity, and customer interactions within CRM / DMS systems.
• Prepare and submit daily, weekly, and monthly sales activity reports to the Sales Manager.
• Ensure proper documentation for every transaction, including quotations, invoices, and delivery documentation.

Required Knowledge and Skills

• In-depth knowledge of vehicle specifications, pricing, features, and current marketing campaigns.
• Ability to stay updated on competitor products, pricing strategies, and market trends to effectively handle customer objections.
• Completion of all mandatory OEM and dealership training programmes to maintain product and process knowledge.

Experience and Qualifications

• 0-1 years of experience in a relevant sales role.

Application Process

Candidates interested in this Sales Executive position are encouraged to apply.