Senior Administrator MS System Center Configuration Manager (SCCM)

About HCLTech

HCLTech is seeking a Senior Administrator - MS System Center Configuration Manager (SCCM) to join their team. This is a full-time position focused on providing advanced technical support and ensuring operational excellence within the Support & Operations team.

Role Overview

The Senior SCCM Administrator plays a critical role in maintaining a robust security posture and enhancing customer satisfaction. This position involves troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions for SCCM-related technical and security issues.

Key Responsibilities

• Adhere to quality standards and regulatory requirements while maintaining compliance with company policies in SCCM operations.
• Provide technical support for complex incidents escalated by analysts, performing root cause analysis and implementing solutions to resolve SCCM-related technical and security issues.
• Engage in knowledge base updates and management, delivering training and coaching to new analysts to enhance team capabilities.
• Resolve complex tickets within agreed Service Level Agreements (SLAs) by collaborating with other support teams, ensuring seamless operations and a strong security posture.
• Ensure a positive customer experience and high Customer Satisfaction (CSAT) by achieving first call resolution, minimizing rejected resolutions, and proactively mitigating security threats.

Work Type

This is a full-time position.