Senior Solutions Architect📣 Job Ad

About Immersive

Immersive is a leading global provider of cyber resilience solutions, established in 2017 in Bristol, UK. The company specializes in future-proofing organizations against cyber challenges by serving as a cyber proving ground for the AI enterprise. Immersive enables secure performance testing of people, AI-enabled workflows, cybersecurity teams, agents, and leaders under realistic pressure, using the results for improvement, benchmarking, and readiness reporting. Trusted by over 30% of the Fortune 100 and ranked #1 in the Forrester Wave™ 2026, Immersive protects the revenues and brand reputations of major global brands. With over 300 employees globally and more than $180 million in funding, Immersive has also been recognized as a Best Place to Work.

The Senior Solutions Architect Role

Immersive is seeking an experienced cybersecurity professional to join its growing Customer Success team as a Senior Solutions Architect. This full-time role is based in Saudi Arabia and covers the METNA region, spanning the entire customer lifecycle from pre-sales to post-sales and professional services. The Senior Solutions Architect acts as a consistent value champion, partnering with the Enterprise Sales team to conduct Proof-of-Value (POVs) with new and existing customers, securing technical wins, and building relationships to drive business outcomes. This position involves a long-term, continuous engagement, embedding the architect with the customer for the duration of the contract to provide industry and operational experience, simplify cyber resilience efforts, and align with an organization's cyber strategy and vision.

Key Responsibilities

• Identify and define prospective customers’ technical requirements and use-cases to align Immersive’s technical and business value proposition.
• Engage C-level executives, technical cybersecurity professionals, and major lines of business through in-depth solution demonstrations and proof-of-concept management.
• Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk.
• Partner with key customers to understand and help achieve their business objectives, cybersecurity initiatives, and desired outcomes.
• Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach.
• Engage C-level executives, technical cybersecurity professionals, and major lines of business through routine Executive Business Reviews.
• Leverage cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs.
• Drive adoption to maximize the value of the Immersive Platform.
• Immerse into the cybersecurity community to remain informed of evolving threats, trends, and new technologies.
• Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation.

Program Management

• Support customers in operationalizing and incorporating Immersive One into their cybersecurity programs sustainably, leveraging platform metrics, custom reports, and insights to highlight value created.
• Function as an escalation point and primary liaison between sales, product leadership, and client accounts, including being the first sales team resource for service delivery questions within your accounts.
• Assist the Customer Success Manager (CSM) in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that drive long-term account health and expansion opportunities.

Required Qualifications and Experience

• A minimum of 5 years of work experience in an information security practitioner or solution consulting role, with time spent in a pre-sales capacity. Experience within Customer Success is highly desirable.
• Extensive experience in client-facing roles, including consulting and presenting to both C-level executives and technical stakeholders.
• Proficiency in IT fundamentals, covering computer hardware/software, databases, networking, security, and software development.
• Authoritative knowledge of information security concepts, domains, compliances, and standards.
• Hands-on experience with Windows & Linux operating systems, security tools (*, IDS, firewalls, anti-malware, SIEM), and public cloud environments.
• Demonstrated experience leading technical presentations for both technical and non-technical audiences across all levels.
• Industry qualifications such as CISSP are desirable but not essential.

Candidate Profile

The ideal candidate will be adaptable, a trusted partner, and adept at utilizing the Immersive One platform to its maximum potential. As a trusted, long-term embedded consultant with comprehensive knowledge in all areas of cyber, you will be expected to provide answers and guidance to customers. This role requires an agile professional capable of on-the-spot thinking and effective interaction with all customer areas, from the C-Suite to individual team members. You must be an engaging speaker, able to articulate value and discuss technical concepts in a jargon-free manner, ensuring customer success and maturity in cyber resilience.