Senior Specialist Cybersecurity Production Support

About the Role

Integrated Solutions Tawantech is seeking a Senior Specialist - Cybersecurity Production Support to provide end-to-end production support for critical cybersecurity platforms. This full-time role focuses on ensuring high availability and service reliability for systems including Splunk (SIEM), SOAR, and VPN infrastructure.

Key Responsibilities

• Monitor security platforms, dashboards, and alerts to ensure continuous operational effectiveness and proactive issue detection.
• Manage Incident, Problem, and Change processes in accordance with ITIL standards, ensuring timely resolution and proper escalation.
• Perform root cause analysis (RCA) for system outages, performance degradation, and security incidents, implementing corrective and preventive actions.
• Administer and support Splunk use cases, correlation rules, log ingestion pipelines, and performance optimization.
• Operate and maintain SOAR playbooks, workflows, and automation scripts to enhance incident response and reduce manual intervention.
• Support VPN technologies including secure remote access, site-to-site connectivity, authentication mechanisms, and encryption protocols.
• Ensure compliance with SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO data governance and classification requirements.
• Execute Disaster Recovery (DR) and Business Continuity Plan (BCP) activities, including regular testing, failover validation, and documentation updates.
• Collaborate with internal security teams, infrastructure teams, and external vendors for issue resolution, patching, upgrades, and system enhancements.
• Maintain operational documentation including runbooks, SOPs, playbooks, system configurations, and knowledge base articles.
• Implement monitoring, alert tuning, and automation to improve detection accuracy, reduce false positives, and increase operational efficiency.
• Track KPIs, SLAs, and system performance metrics for cybersecurity platforms and produce operational reports.

Experience and Qualifications

Candidates for this role should possess 0-1 years of relevant experience in cybersecurity production support or a related field.