Service Cloud Account Executive

About Salesforce

Salesforce, Inc. is recognized as an AI CRM company focused on driving customer success. The company emphasizes innovation and its core values in its operations. Salesforce aims to connect companies and customers through its Customer 360 CRM platform, supporting business transformation and a more equitable future.

About Service Cloud

Service Cloud is a cloud-based customer service application built on the Salesforce platform. It enhances customer service efficiency across various channels by providing a unified view of customer activity and offering tools for field service, web chat, CTI, and social customer service. Service Cloud enables agents to work more productively across channels such as phone, email, web chat, and social media, aiming to improve customer satisfaction and reduce operational costs.

Role Overview: Service Cloud Account Executive - KSA

Salesforce is seeking a Service Cloud Account Executive for a full-time position in KSA. This role focuses on driving awareness and sales for Salesforce's Service & Support, Call Center Application, and Field Service Management solutions. The Account Executive will develop and execute a Service Cloud sales strategy, aiming to increase revenue by engaging with the existing customer base and acquiring new customers in the Commercial sector. This position requires collaboration with the Core Account Executive and the broader account team.

Key Responsibilities

• Work with current and prospective customers as a trusted advisor to understand their business challenges and goals.
• Consult with customers on Salesforce Service Cloud to advocate for solutions that support their business objectives.
• Contribute to business growth within a collaborative environment.

Required Qualifications and Skills

• Demonstrated experience and a consistent track record in solution sales within the software industry.
• Excellent interpersonal and communication skills.
• Ability to maintain high productivity, manage multiple priorities, and perform effectively under time constraints in a dynamic, team-oriented environment.
• Strong written, verbal, and presentation skills.
• Creative problem-solving abilities and capacity to succeed in a fast-paced setting.
• Proven ability to collaborate effectively as part of an extended sales team.
• Experience will be assessed based on alignment with the core competencies for this role.

Professional Development

This role offers training and development opportunities focused on professional growth and product knowledge.