Service Crew

About the Role

Apparel Group is seeking a Service Crew to join their team in Saudi Arabia. This full-time position is responsible for driving sales, delivering exceptional customer service, and supporting various operational duties within the store. The role requires 0-1 years of experience.

Key Responsibilities

• Generate sales and provide outstanding customer service.
• Support operational duties including housekeeping and visual presentation standards as assigned by store management.
• Maintain a clean and inviting store environment, ensuring proper career wear and exterior cleanliness.
• Ensure product freshness and accuracy by following established procedures.
• Deliver consistent guest service through a friendly attitude, attentive behavior, and strong product knowledge.
• Enhance guest experience by applying the *** Principles: Smile, Eye Contact, Thank You.
• Ensure accuracy of every order and provide prompt, warm greetings to guests within 5 seconds.
• Work efficiently to meet speed of service targets and fulfill orders with a sense of urgency.
• Execute service recovery promptly for guest concerns or complaints.

Store Operations and Procedures

• Follow all operational standards and guidelines for product preparation.
• Prepare products accurately according to the order monitor.
• Communicate product needs to ensure proper availability for guests.
• Regularly record product temperatures in the Time & Temperature Log.
• Participate in and attend all store meetings and related functions.
• Adhere to all restaurant policies, procedures, and standards.
• Maintain a clean, organized, and stocked front counter, ready for peak periods.
• Follow proper hand washing techniques and all sanitation guidelines as outlined by the Store Manager.

Cashiering Responsibilities

• Process payments via cash, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, or change accurately to customers.
• Count cash in the till at the start of shifts to ensure correct amounts and adequate change.
• Maintain clean and orderly checkout areas.

Health and Safety Compliance

• Work in compliance with occupational health and safety legislation.
• Understand and follow safe work practices and procedures.
• Utilize personal protective equipment or clothing as required.
• Report all injuries, illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.
• Refrain from operating any equipment or working in a manner that could endanger others.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Ability to deliver excellent customer service.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Commitment to following company policies and procedures.