Service Manager

About Syarah

Syarah is dedicated to transforming the car buying experience across Saudi Arabia and the Middle East. The company provides an end-to-end digital journey, enabling customers to purchase vehicles from their homes. Syarah develops systems for car sourcing, inspection, photography, merchandising, reconditioning, financing, insurance, and shipping. The objective is to deliver a car buying experience characterized by delight, comfort, and peace of mind. All employees are expected to uphold Syarah's core values: Tolerance, Transparency, Respect, Integrity, and Positivity.

The Role of Service Manager

Syarah is seeking a Service Manager to oversee all aspects of service and maintenance operations. This full-time role is critical for ensuring customer satisfaction, maintaining quality control, driving performance improvement, and optimizing operational efficiency. The Service Manager is responsible for achieving strong operational and financial results, managing employee productivity, and providing staff training and support. Effective communication with customers, vendors, and internal departments is essential for success in this position.

Key Responsibilities

• Manage the daily operations of the Service Department.
• Oversee all aspects of customer satisfaction and service quality.
• Maintain accurate records for all repairs performed by the Service Department.
• Provide leadership and support to team members to achieve company goals.
• Monitor team productivity and identify opportunities for performance improvement.
• Coordinate effectively with customers, vendors, and other internal departments.
• Deliver training, guidance, and ongoing support to team members.
• Perform other duties as assigned to support departmental objectives.
• Maintain excellent written and verbal communication standards.

Required Qualifications

• Bachelor's degree in Automotive Engineering, Business Administration, or a related field.
• Minimum of 5 years of experience in a Service Manager role, preferably within an automotive dealership.
• Demonstrated experience working with multi-brand vehicles and managing teams.
• Experience collaborating with Body Shop Repairers.

Skills and Attributes

• Strong attention to detail to ensure high-quality service and accuracy.
• Ability to work effectively and maintain performance under pressure.
• Proven leadership, communication, and problem-solving skills.

Application

Syarah seeks ambitious, competitive, and growth-minded professionals to leverage technology in delighting customers and achieving growth objectives within the auto sector. Candidates meeting the above qualifications are encouraged to apply.