Regional Service Manager📣 Job Ad

About BYD Europe

BYD is a leading, high-tech multinational company based in Shenzhen, China, dedicated to building a zero-emission ecosystem. With over 300,000 employees worldwide, BYD operates across four core fields: IT, automotive, new energy, and rail transit. The company's purpose is to build a zero-emission future that reconnects humanity with nature.

The Role: Regional Service Manager

BYD Europe is seeking a Regional Service Manager to join its team in Riyadh. This full-time position is central to leading and managing after-sales business and service operations for assigned overseas regions and markets.

Role Objectives

The primary objective of this role is to ensure OEM brand reputation, market competitiveness, and sustainable business growth within the assigned regions. This involves driving dealer network development, improving service capabilities, enhancing customer satisfaction, increasing parts and service revenue, and maintaining robust warranty and quality control, all while executing regional after-sales strategies.

Key Responsibilities

• Develop and implement regional after-sales strategies and business plans in alignment with OEM global and headquarter targets.
• Manage and develop the overseas dealer service network, including appointment, audit, training, performance evaluation, and improvement initiatives.
• Lead regional service capability building, encompassing technician and service advisor training, service process standardization, and promotion of tools and equipment.
• Oversee regional warranty policy, claim audits, quality feedback mechanisms, and the tracking and closure of field issues.
• Monitor and enhance Customer Satisfaction (CSI/NPS) scores, and manage critical customer or escalated complaints.
• Manage service campaigns, recall/field actions, technical support, and ensure service operation compliance within the region.
• Collect market and competitor after-sales information, providing feedback to headquarters for product and service improvements.
• Lead cross-functional coordination with product, logistics, quality, and finance teams to ensure regional after-sales operation efficiency.

Qualifications and Experience

Candidates for this position should possess over 10 years of relevant experience in after-sales management or service operations within the automotive or new energy sectors.

Work Environment and Travel

This role requires a willingness to undertake long-term overseas assignments or frequent overseas business travel. The ability to adapt to a cross-cultural working environment is essential.