Spa Supervisor📣 Job Ad

About the Role

Rosewood Red Sea in Saudi Arabia is seeking a full-time Spa Supervisor. This role is central to overseeing the daily operations of the Spa Reception and Spa Treatment areas, ensuring an exceptional guest experience and maintaining smooth operational efficiency. The Spa Supervisor acts as a role model, upholding Rosewood brand standards, Forbes Five-Star Standards, and LQA requirements, while supporting guest satisfaction, developing associates, and ensuring all wellness facilities are maintained to the highest standards.

Operational Leadership and Guest Experience

• Supervise daily Spa Reception and Treatment operations to ensure a seamless and personalized guest experience.
• Monitor service standards, treatment quality, and guest interactions for consistency and excellence.
• Conduct daily operational walkthroughs to ensure treatment rooms, reception, relaxation areas, locker rooms, and wellness facilities are guest-ready.
• Handle guest feedback and service recovery promptly, professionally, and with ownership.
• Ensure guest preferences, medical information, and special requests are accurately communicated and followed.
• Conduct daily team briefings to communicate business levels, VIP arrivals, operational priorities, and service expectations.
• Perform opening and closing inspections to ensure operational readiness.
• Report maintenance issues and coordinate with Engineering for timely resolution.
• Coordinate with Housekeeping to maintain exceptional cleanliness throughout all wellness facilities.
• Work closely with Front Office, Concierge, Guest Relations, and other departments to ensure seamless guest experiences.

Team Development and Performance

• Support onboarding, orientation, and training of new associates.
• Coach and mentor associates to continuously improve service delivery and technical performance.
• Monitor productivity, punctuality, grooming, and professional conduct of associates.
• Assist the Wellness & Spa Manager with performance evaluations and development plans.
• Conduct daily operational coaching and service guidance.
• Ensure associates maintain competency in treatment knowledge, retail products, and guest service standards.
• Identify training needs and communicate them to the Wellness & Spa Manager.
• Support ongoing learning aligned with Rosewood standards and departmental objectives.

Financial Management and Resource Control

• Support departmental revenue goals through efficient operations and exceptional guest experiences.
• Monitor therapist productivity, treatment utilization, and appointment optimization.
• Promote upselling of spa treatments, wellness experiences, and retail products.
• Ensure accurate billing, cashiering, and posting of guest charges.
• Monitor operational supplies and minimize product wastage.
• Assist with inventory management and stock control procedures.
• Support departmental cost control initiatives while maintaining service excellence.

Adherence to Standards and Safety

• Ensure all spa operations are delivered in accordance with Rosewood Brand Standards, Forbes Five-Star Standards, and LQA requirements.
• Comply with all Rosewood company policies and hotel procedures.
• Maintain confidentiality of all company, guest, and associate information, including sensitive operational and financial data.
• Ensure discretion in all matters related to guests and associates.
• Follow safe working practices across all areas of the outlet.
• Ensure compliance with Health and Safety regulations and hotel procedures.
• Report hazards, defects, and safety concerns immediately.
• Ensure incidents and accidents are reported in line with procedures.
• Maintain compliance with HACCP and food safety standards.
• Promote a safe environment for guests and associates.

General Responsibilities

• Maintain professional appearance and conduct at all times.
• Support departmental projects and operational initiatives.
• Maintain flexibility in working hours and operational support.
• Respond to business needs with adaptability and ownership.
• Perform additional duties as assigned by management.