Specialist Reception and Retail

About the Role

Red Sea Global is seeking a Specialist - Reception and Retail for a full-time, site-based position. This role serves as the initial point of contact for many guests at the Center, playing a crucial part in delivering a high-quality visitor experience. The specialist will be responsible for the administration of the center and its retail outlet, requiring strong organizational skills and a focus on guest interaction.

Key Responsibilities

• Report directly to the Center Manager, contributing to the smooth operation of the center asset.
• Assist the Senior Manager in the development of other centers at various assets.
• Maintain the professional appearance of the center.
• Ensure all sales transactions are conducted professionally.
• Manage inventory for pre-opening and prepare retail stock for future years.
• Oversee the purchasing budget and ensure sufficient stock levels.
• Collaborate with the Center Manager to develop and deliver necessary center components during the pre-opening phase.
• Support all RSSE during the delivery stage to achieve targets and ensure projects are delivered as designed.
• Familiarize with retail products, local activities, and course offerings, including prerequisites and standards.
• Ensure all activities conducted from the Center are performed professionally and safely, assisting operational staff as needed.
• Maintain accurate records for retail activities and manage day-to-day retail operations according to company policy.
• Develop strategies to enhance customer service, drive sales, and increase profitability.
• Address customer needs, resolve complaints, and ensure efficient service.
• Monitor ethical business practices, safety, cleanliness, company appearance, and environmental standards, escalating significant issues to the Center Manager.
• Ensure effective merchandising of retail products and displays to maximize sales.
• Establish and maintain effective working relationships with managers, co-workers, and the public.
• Assist staff and students with course registration and equipment rentals.
• Handle bookings and inquiries regarding courses and activity destinations.

Operational Compliance

The specialist will adopt and adhere to all relevant functional policies, processes, standard operating procedures, and instructions to ensure controlled and consistent center operations. This includes applying safety, quality, and environmental management policies to ensure employee and public safety, legislative compliance, high-quality service delivery, and a responsible environmental approach.

Continuous Improvement

This role contributes to identifying opportunities for continuous improvement within the center's systems, processes, and practices. This involves considering international best practices, enhancing business processes, reducing costs, and improving overall productivity.