Technical Support Engineer

About ABYAT

ABYAT is the largest retail store in the Middle East, specializing in home improvement products. Established in Kuwait in September 2005, the company offers over 22,000 products, ranging from tiles and wallpapers to lighting solutions and kitchen fixtures. ABYAT is currently expanding its operations into Saudi Arabia, Qatar, and the UAE, focusing on customer needs and service.

The Role of Technical Support Engineer

The Technical Support Engineer provides essential technical support across ABYAT’s retail and corporate operations. This full-time role, based in Al Madinah, Saudi Arabia, focuses on ensuring the availability, reliability, and performance of end-user devices, Microsoft services, retail technology systems, and IT infrastructure. The engineer serves as the primary contact for technical incidents and service requests, contributing to business continuity.

Key Responsibilities

• Provide first-line technical support for hardware, software, operating systems, and peripheral devices across ABYAT locations.
• Manage and resolve incidents and service requests using the IT ticketing system, adhering to service level expectations.
• Administer Active Directory, including user account creation, access management, group membership updates, and employee onboarding/offboarding.
• Support Microsoft 365 applications (Outlook, Teams, Office) and troubleshoot user account and email-related issues.
• Diagnose and resolve issues related to Windows operating systems, desktops, laptops, printers, and workstations.
• Perform first-level network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, LAN, and wireless network issues.
• Support Point of Sale (POS) systems, receipt printers, barcode scanners, and other retail technology devices to ensure uninterrupted showroom operations.
• Prioritize and respond quickly to critical business incidents affecting sales operations, store productivity, or management users.
• Maintain accurate ticket updates, technical documentation, and standard operating procedures.
• Collaborate with internal teams and vendors to resolve technical issues and support infrastructure initiatives.

Candidate Requirements

• 2-5 years of experience in a relevant technical support role.
• Strong communication and customer service skills.
• A structured and logical approach to troubleshooting.
• Ability to work independently and take ownership of technical issues.
• Strong prioritization skills and a sense of urgency when handling business-critical incidents.
• A calm, patient, and adaptable personality, capable of supporting users from diverse backgrounds.

Work Location

This position is based in Medina, Al Madinah, Saudi Arabia.

Application Process

Qualified candidates are invited to apply for this full-time Technical Support Engineer position.