Villa Host

About Accor and SLS The Red Sea

Accor is seeking a Villa Host for SLS The Red Sea, a property known for its design and service. Located on the Red Sea coast, SLS The Red Sea features 150 keys, five Food & Beverage venues, and a spa. This full-time position requires 2-5 years of experience.

Role Summary

The Villa Host serves as the dedicated point of contact for villa guests, ensuring a personalized experience from arrival to departure. This role involves coordinating with various resort departments to anticipate guest needs and deliver services that align with SLS standards.

Key Responsibilities

• Manage the guest journey for assigned villas, from pre-arrival to departure.
• Review guest profiles, preferences, VIP status, and special occasions to prepare personalized experiences.
• Conduct pre-arrival villa inspections to ensure cleanliness, amenities, maintenance, and presentation meet SLS standards.
• Welcome villa guests and facilitate in-villa check-in and check-out processes.
• Build relationships with guests and act as their primary point of contact throughout their stay.
• Anticipate guest needs and coordinate requests with relevant resort departments.
• Arrange dining, spa, wellness experiences, resort activities, transportation, and other personalized services.
• Coordinate in-villa dining, minibar, laundry, luggage, and other villa services.
• Ensure villa amenities, guest supplies, and special arrangements are prepared according to guest preferences.
• Identify opportunities to create memorable moments for guests.
• Respond promptly to guest requests, feedback, and concerns, supporting service recovery.
• Maintain accurate guest preferences, requests, and stay information within hotel systems.
• Stay informed of daily arrivals, departures, VIP movements, resort activities, and operational updates.
• Coordinate departure arrangements, including transportation, luggage, and billing.
• Maintain high standards of guest privacy, discretion, grooming, and professional conduct.
• Adhere to all SLS service standards, operational procedures, and health and safety requirements.

Qualifications and Experience

• A minimum of 2-5 years of experience in a related hospitality role.
• Demonstrated ability to provide personalized guest service.
• Strong organizational and coordination skills.
• Ability to work collaboratively with multiple departments.

Work Environment

This is a full-time position within a resort environment, requiring close collaboration with Front Office, Housekeeping, F&B, Spa, Concierge, and Transportation teams to ensure a cohesive guest experience.

Application Information

Candidates interested in this Villa Host position at SLS The Red Sea are encouraged to apply. The salary for this role will be discussed during the interview process.