Guest Service Agent📣 إعلان

About the Role

Rotana Hotels is seeking a dynamic and self-motivated individual to join our team as a Guest Service Agent in Al Khobar, Eastern Province. This full-time position offers an opportunity for professionals with 0-1 years of experience to advance their careers in front office operations.

Role Overview

As a Guest Service Agent, you will be responsible for delivering professional, customer-focused service to ensure guests have a memorable stay. This role involves direct interaction with guests, managing front desk operations, and contributing to a positive guest experience.

Key Responsibilities

• Provide consistently professional, friendly, warm, and engaging service to all guests.
• Welcome and check in guests according to established Standard Operating Procedures (SOPs).
• Process check-outs for departing guests in line with hotel standards.
• Sell rooms to walk-in guests and manage day-to-day facilities issues.
• Handle cash inventory, foreign currency exchange, and related financial transactions according to the credit policy.
• Collaborate effectively with colleagues across all hotel departments, including Housekeeping, Finance, and Reservations.
• Ensure the Guest Service Desk is continuously staffed, operationally prepared, and stocked to serve as a primary point of contact for guests.
• Maintain guest privacy by ensuring no guest details are disclosed.
• Demonstrate a thorough understanding of hotel policies, procedures, service standards, and facilities.

Qualifications and Requirements

• A degree in hospitality is required.
• Previous experience in a Front Office Department within a hotel setting is necessary.
• Excellent written and verbal English communication skills are essential.
• Computer literacy is required.
• Knowledge of an additional language is considered an advantage.
• Previous experience with Opera software is an advantage.

Required Competencies

• Customer-driven approach.
• Proactive and attentive personality.
• Outgoing, charismatic, and approachable demeanor.
• Ability to perform effectively under pressure in a fast-paced environment.
• Strong teamwork skills, with the ability to collaborate effectively in multi-cultural teams.
• Demonstrated understanding of job responsibilities.
• Ability to take responsibility and ownership.
• Capacity to recognize and respect differences.
• Adaptability to changing situations.