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Join our Vibrant Team as a Captain!
We are currently looking for dynamic and self-motivated Food & Beverage professionals who are eager to advance their careers. As a Captain, you will play a crucial role in providing professional and customer-focused service that ensures our guests have a memorable dining experience.

Key Responsibilities:

• Perform all necessary tasks to service food & beverage according to hotel standards.
• Acquire in-depth knowledge of the food & beverage menu to assist and advise guests.
• Practice excellent customer relations and address complaints and queries satisfactorily.
• Ensure the Outlet is set-up for service and supervise smooth operations.
• Direct and supervise the service team to ensure duties are performed per standards.
• Ensure all colleagues have received adequate training to perform their duties.
• Organize, plan, and control supplies and maintain concise stock records to minimize wastage.
• Utilize upselling techniques to enhance guest satisfaction and increase revenue.

Skills and Qualifications:
You should ideally have a diploma/degree in the hospitality field and a maximum of two years of experience in a similar role. Proficiency in both written and spoken English is essential, and familiarity with Micros is desirable. Previous experiences in leadership or supervisory positions are advantageous.

Knowledge & Competencies:
The ideal candidate must be customer-driven, proactive, and possess an outgoing, charismatic, and approachable character. You should thrive under pressure in a fast-paced environment, work effectively within a multicultural team, and demonstrate the following competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Join our Team as a Captain at Nova M Hotel!
We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain, you will be responsible for providing professional and customer-focused service to our guests, ensuring their stay becomes a memorable experience. Your role will encompass the following key responsibilities:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel.
• Acquire in-depth knowledge of the food & beverage menu of the assigned outlet to assist and provide advice to guests.
• Practice good customer relations and satisfactorily attend to customer complaints and queries.
• Ensure the Outlet is set up for service and supervise for smooth operation.
• Direct and supervise the service team to ensure that all duties are performed as per standards.
• Ensure that all colleagues have received adequate training to perform their duties.
• Maintain concise record of all beverage stock and ensure proper organization, planning, and control of supplies.
• Actively use upselling techniques to exceed guest expectations and increase revenue.

Desired Qualifications:
Ideally, you should have a diploma/degree in the hospitality field, along with a maximum of two years of experience in a similar role. Proficiency in both written and spoken English is required, and familiarity with Micros is desirable. Previous experience in minor leadership and supervisory roles is a definite advantage.

Key Competencies:
The ideal candidate will be customer-driven, proactive, and possess an outgoing, charismatic, and approachable character. You should excel under pressure in a fast-paced environment and be a great team player, thriving while working with a multicultural team and guests. Competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork