Banquets Manager

About the Role

The Luxury Collection is seeking a Banquets Manager to join their team in Ad Diriyah, Riyadh, Saudi Arabia. This full-time role involves directing and motivating the banquet team to deliver high-quality service, while also managing financial and administrative responsibilities. The Banquets Manager will ensure clear communication and identify training opportunities to achieve departmental goals.

Key Responsibilities

• Project supply needs for the department, including china, glass, silver, buffet presentations, and props.
• Apply knowledge of all relevant laws pertaining to events.
• Manage banquet operations to maximize customer satisfaction and adhere to established standards, policies, and procedures.
• Maintain sanitation levels and manage departmental inventories and equipment.
• Control costs and manage banquet beverage inventory using accurate records.
• Schedule banquet service staff based on forecasts and service standards to maximize profits.
• Assist the team in building lasting relationships with groups to retain business and foster growth.

Team Leadership and Development

• Set goals and delegate tasks to enhance departmental performance.
• Conduct monthly department meetings with the Banquet team.
• Continuously expand knowledge of food and beverage, including current event trends and cutting-edge cuisine.
• Act as a liaison to the kitchen staff.
• Lead shifts and actively participate in the servicing of events.

Customer Service Excellence

• Set a positive example for guest relations and interact with guests to gather feedback on product quality and service levels.
• Respond to and resolve guest problems and complaints effectively.
• Empower employees to deliver excellent customer service and ensure they understand expectations.
• Strive to improve service performance and emphasize guest satisfaction in all departmental meetings.
• Review comment cards and guest satisfaction results with employees, focusing on continuous improvement.

Human Resources and Operations

• Communicate and execute departmental and property emergency procedures, ensuring staff are trained in safety protocols.
• Observe employee service behaviors and provide constructive feedback.
• Monitor progress and lead discussions with staff regularly.
• Participate in the development and implementation of corrective action plans.
• Review quarterly Meeting Planner Survey results and contribute to corrective actions to address service challenges, with a focus on continuous guest satisfaction improvement.
• Attend and participate in all pertinent meetings.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in banquet operations or a similar hospitality management role. The ability to manage a team, oversee financial responsibilities, and ensure high standards of customer service is essential.