Customer Solutions Consultant

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company focused on digital transformation through cloud communication. The company has been recognized as a Great Place to Work® and employs over 400 individuals. Unifonic serves more than 5000 customer-centric companies, operating within a collaborative work environment that encourages new ideas.

Role Overview

The Customer Solutions Consultant will be responsible for guiding customers through digital transformation using cloud communication solutions. This full-time role, based in Riyadh, Riyadh Province, involves leading collaboration with virtual teams comprising sales, engineering, and support resources. The consultant will build and maintain strong customer relationships, influence strategic direction, and serve as a trusted advisor to CXOs and technology decision-makers. The position requires 2-5 years of experience.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on business cases.
• Ensure clean handoffs of won deals to the Customer Success team, providing clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams, including Product, Support, and Engineering, as needed to close deals.

Customer Engagement

The consultant will assist customers in evaluating their cloud communication strategy, recommend solutions aligned with business and technical requirements, remove deployment roadblocks, and ensure successful adoption to drive customer satisfaction. This includes driving executive-level engagement with CXOs and technology decision-makers.

Sales Team Contribution

The Sales team at Unifonic focuses on driving revenue while serving as trusted consultants. This role contributes to a team of experts in account management, business development, and customer service, working cross-departmentally to ensure products and services meet customer needs.

Application Information

Candidates with a track record of success in sales, an ability to build relationships, and a passion for helping others are encouraged to apply. Salary information for this position is not disclosed.