Mgr Banquets

About the Role

Marriott International is seeking a full-time Manager of Banquets in Riyadh, Riyadh, Saudi Arabia. This role involves directing and motivating a team to deliver high-quality service based on established requirements and standards. The Manager will oversee financial and administrative responsibilities, including asset protection, and ensure clear communication for successful event execution.

Key Responsibilities

• Project supply needs for the department, including china, glass, silver, buffet presentations, and props.
• Apply knowledge of all laws relevant to event operations.
• Manage activities to maximize customer satisfaction, understanding the impact of banquet operations on overall event success.
• Adhere to and reinforce all company standards, policies, and procedures.
• Maintain established sanitation levels and manage departmental inventories and equipment.
• Control liquor costs and manage banquet beverage perpetual inventory using banquet beverage records.
• Schedule banquet service staff according to forecast and service standards, while maximizing profits.
• Assist the team in developing lasting relationships with groups to retain business and increase growth.

Team Leadership and Customer Service

• Set goals and delegate tasks to enhance departmental performance.
• Conduct monthly department meetings with the Banquet team.
• Apply and continually broaden knowledge of food and wine pairings and current event trends.
• Act as a liaison to the kitchen staff and lead shifts, actively participating in event servicing.
• Set a positive example for guest relations and interact with guests to gather feedback on product quality and service levels.
• Respond to and resolve guest problems and complaints.
• Empower employees to deliver excellent customer service, ensuring they understand expectations and parameters.
• Strive to improve service performance and emphasize guest satisfaction during all departmental meetings, focusing on continuous improvement.
• Review comment cards and guest satisfaction results with employees.

Human Resources and Training

• Communicate and execute departmental and property emergency procedures, ensuring staff are trained in safety protocols.
• Observe employee service behaviors and provide constructive feedback.
• Monitor progress and lead discussions with staff each period.
• Participate in the development and implementation of corrective action plans.
• Review quarterly Meeting Planner Survey results and contribute to the development and implementation of corrective actions to address service challenges, with a focus on continuous improvement of guest satisfaction.
• Attend and participate in all pertinent meetings.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in banquet operations or a similar hospitality role. The ability to identify training opportunities and plan strategies to achieve goals is essential.