Operations Coordinator Saudi National

About Tiffany & Co.

Tiffany & Co. is an iconic brand with a history spanning over 183 years. A career with Tiffany & Co. means becoming part of this legacy. The company is seeking an Operations Coordinator to join its team in Riyadh, Saudi Arabia.

Role Summary

The Operations Coordinator will manage all aspects of client services within the Riyadh boutique, focusing on client repairs, service orders, and correspondence. This full-time role involves supporting client needs with product knowledge and proactive follow-up to ensure a personalized experience. The coordinator will engage with clients who visit the boutique for purchases or services, honoring their expectations for style and quality.

Key Responsibilities

• Process, monitor, and complete all repair and service orders, including engraving, etching, and embossing.
• Maintain high standards of client follow-up to support and develop client relationships.
• Consult with both appointment-based and walk-in clients.
• Respond to all client inquiries received via phone, post, and email.
• Fulfill client order requests, including managing transactions and shipping processes.

Required Qualifications and Experience

• A minimum of 2 years of experience in a similar role within a luxury retail or client-focused environment.
• Excellent verbal and written communication skills.
• Bilingual proficiency in Arabic and English is required.
• Strong interpersonal skills, with the ability to work effectively with a diverse client base and collaborate with colleagues.
• Flexibility to work traditional retail hours, including weekdays, weekends, late nights, and holidays.

Work Environment

This role is based in the Tiffany & Co. boutique in Riyadh, Saudi Arabia, and operates within a luxury retail setting. The position is full-time and requires adaptability to varying retail trading hours.