ServiceNow SPM Consultant

📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Alfanar Projects is seeking a ServiceNow SPM Consultant to join their team in Riyadh. This full-time role involves supporting the configuration, implementation, and maintenance of ServiceNow SPM solutions, translating business requirements into effective technical solutions, and providing ongoing support and continuous improvement. The position requires 5-10 years of relevant experience.

Key Responsibilities

Support the configuration and administration of ServiceNow SPM modules, including applications, forms, workflows, and business rules.
Assist with integration activities between ServiceNow SPM and other enterprise systems, utilizing REST and SOAP APIs and Integration Hub.
Participate in requirement gathering sessions, document business and technical requirements, and translate them into ServiceNow SPM solutions.
Configure workflows, business rules, notifications, and automation within SPM, and develop basic scripts using JavaScript.
Assist in preparing and executing test scenarios for SPM implementations and enhancements, supporting deployment and change management activities.
Troubleshoot technical and functional issues related to SPM applications, dashboards, workflows, and integrations, providing ongoing technical support.
Maintain documentation for SPM configurations, customizations, integrations, and processes, ensuring compliance with security and data governance standards.
Stay informed about ServiceNow SPM features and best practices, identifying opportunities for process improvement and supporting their implementation.

Role Accountabilities

Obtain updated soft and technical skills relevant to the job.
Perform planned activities to meet operational and development targets as per delivery schedules, utilizing resources effectively.
Provide periodic reports detailing deviations and execution of planned tasks.
Solve related problems and escalate complex operational issues.
Ensure quality requirements to develop effective quality control and processes.
Coordinate well-defined written systems, policies, procedures, and seek automation opportunities.
Comply with related policies, procedures, and work instructions.
Ensure compliance with relevant safety, quality, and environmental management procedures.