Welcome Desk Agent (Saudi Nationality)

📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

W Hotels is seeking a Welcome Desk Agent of Saudi Nationality to join their team in Riyadh. This full-time position is responsible for managing guest arrivals and departures, ensuring a smooth and professional experience. The role requires 0-1 years of experience in a related field.

Key Responsibilities

Process guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
Handle all payment types, including room charges, cash, checks, debit, and credit.
Manage guest check-outs, including resolving late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, and concerns.
Coordinate with Housekeeping to monitor room readiness for check-ins.
Communicate parking procedures to guests and visitors, dispatching bell staff or valet as needed.
Provide guests with directions and information about the property and local attractions.
Run daily reports, identify special requests, and verify report accuracy.
Complete cashier and closing reports within the computer system.
Cash guests' personal and traveler's checks.
Count and balance the bank at the beginning and end of each shift, dropping receipts according to Accounting specifications.

Operational Standards and Conduct

Adhere to all company safety and security policies and procedures, reporting accidents, injuries, and unsafe conditions to management.
Comply with all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs, assisting individuals with disabilities, and expressing genuine appreciation.
Communicate using clear and professional language, answering telephones with appropriate etiquette.
Develop and maintain positive working relationships with colleagues.
Meet quality assurance expectations and standards.

Physical Requirements

Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Company Culture

W Hotels operates with a mission to ignite curiosity and expand worlds, providing an environment where new experiences and faces are a constant source of inspiration. The brand is known for reinventing luxury norms globally, guided by its "Whatever/Whenever" service philosophy. W Hotels is part of the Marriott International portfolio of brands.