Account Manager Telco

About Hewlett Packard Enterprise

Hewlett Packard Enterprise is a global edge-to-cloud company focused on advancing how people live and work. The company assists organizations in connecting, protecting, analyzing, and acting on their data and applications from edge to cloud, enabling them to convert insights into outcomes efficiently. Hewlett Packard Enterprise values diverse backgrounds and supports flexibility in managing work and personal needs.

Role Overview: Account Manager - Telco

This full-time Account Manager - Telco role is based in Riyadh and is designed as an onsite position, primarily requiring work from an HPE office. The Account Manager is responsible for managing one or several large accounts or leading a significant portion of a top account. This involves understanding customer IT and business objectives, priorities, requirements, and challenges, and adding value through the implementation of HPE's strategy. The role drives business performance across all HPE Business Units and manages the portfolio mix to optimize account profitability. Candidates should have 5-10 years of experience.

Key Responsibilities

• Articulate the connection between customer KPIs, business priorities, and IT solutions.
• Influence customer executives by demonstrating the value and relevance of HPE solutions.
• Position HPE strategy and solutions to highlight their critical importance to the customer's business.
• Understand and contribute to the customer's innovation agenda and digital journey.
• Build a business value framework for the customer.
• Execute plans to drive growth and profitability across HPE's portfolio.
• Drive growth in HPE's strategic value portfolio.
• Formulate and present technology choices that expand HPE's presence and margin.
• Leverage HPE programs and tools to improve business performance.
• Contribute to internal reviews related to deals and sales planning.
• Engage with customers to identify opportunities and translate business challenges into IT opportunities.
• Ensure a strong pipeline funnel and lead pipeline building activities.
• Identify and develop opportunities for short and mid-term success, and proactively lead early engagements.
• Accountable for deal closure, ensuring team ownership and driving deals through multidisciplinary teams, including partners.
• Develop and maintain professional relationship networks within the customer organization and with key influencers.
• Understand and leverage the customer organization's functioning principles.
• Develop and maintain a view of the partner landscape, develop partner relationships, and run an active governance process for the partner network.
• Work with the Partner Business Manager to assess and update the partner strategy.
• Develop and update expertise in IT technology, engaging with the customer's CTO/CIO as appropriate.
• Articulate relevant modern IT trends and present them to customer executives.
• Describe HPE's portfolio and reference its use in other customer environments.
• Build, develop, and lead the extended account team, running governance and empowering team members.
• Establish a recurring process to provide feedback to account team members and managers.
• Provide feedback to other HPE organizations and coordinate with customer-facing teams to improve customer experience.
• Utilize HPE tools and processes for customer advocacy to assure satisfaction and loyalty.
• Develop and execute a comprehensive account business plan, managing collective efforts to maintain strategic and tactical elements, and aligning the plan with relevant stakeholders.

Required Qualifications and Experience

• 6-10 years of relevant professional experience.
• Advanced subject matter knowledge to solve complex business issues.
• Ability to contribute to the development of new ideas and methods.
• Experience working on complex problems requiring in-depth evaluation of multiple factors.
• Capability to lead and/or provide expertise to functional project teams and participate in cross-functional initiatives.
• Demonstrated expertise in providing direction and guidance for process improvements and policy establishment.
• Experience representing the organization to external customers/clients.
• Significant independent judgment to determine the best methods for accomplishing work and achieving objectives.

Work Environment

This is a full-time, onsite position located in Riyadh, Saudi Arabia. The role requires primary work from an HPE office.

Career Development at HPE

Hewlett Packard Enterprise invests in the personal and professional development of its team members, offering specific programs to support career goals, whether in becoming a knowledge expert or applying skills to another division. The company fosters an unconditionally inclusive environment, valuing varied backgrounds and supporting flexibility to manage work and personal needs.