Automated Operations Engineer📣 إعلان

About the Role

Ericsson is seeking an Automated Operations Engineer to join its Managed Services delivery team in Riyadh, Saudi Arabia. This full-time role is integral to operating in line with the Ericsson Operations Engine, focusing on ensuring continuous customer service availability and performance within agreed Service Level Agreements (SLAs). The position is open exclusively to Saudi nationals as part of our Saudization initiatives and is suitable for candidates with 0-1 years of experience.

Role Purpose and Scope

The Automated Operations Engineer is responsible for coordinating, supporting, and executing first-level proactive and reactive operational activities. This involves providing 24/7 surveillance and monitoring across all in-scope services and infrastructure components. A strong emphasis is placed on service availability, network performance, operational stability, and automated operations, with human intervention primarily reserved for exception management, escalations, and critical operational events.

Key Responsibilities

• Perform 24/7 monitoring of services, networks, alarms, events, and performance indicators to ensure operations remain within agreed SLAs.
• Conduct first-level investigation and analysis to identify root causes of operational issues and proactively anticipate potential service-impacting disruptions.
• Supervise automated recovery processes and validate service restoration activities.
• Manage the full incident ticket lifecycle, including identification, creation, updates, routing, tracking, escalation, and closure.
• Perform first-level fault management, troubleshooting, and corrective maintenance support, escalating critical or unresolved issues to higher support levels.
• Coordinate with Field Operations teams for onsite maintenance and fault resolution in line with SLA and KPI commitments.
• Support preventive maintenance, planned work execution, and change monitoring activities within approved operational scope.
• Support customer experience monitoring, assess complaint trends, and contribute to operational improvement initiatives.
• Prepare operational reports, incident reports, and performance summaries.
• Perform remote access control, logical access management, and support access provisioning during critical incidents and changes.
• Coordinate with cross-functional teams to ensure service continuity and operational compliance.

Candidate Requirements

• This opportunity is open exclusively to Saudi nationals in line with national Saudization initiatives.
• Candidates should possess 0-1 years of relevant experience.

Working at Ericsson

Ericsson offers an environment where individuals can apply their skills to develop solutions and address complex challenges. The company fosters a diverse and inclusive organization, recognizing that collaboration with individuals from varied experiences drives innovation and supports future growth. Ericsson is committed to being an Equal Opportunity Employer and encourages applicants from all backgrounds to realize their full potential within the team.