Housekeeping Supervisor

About the Company and Role

Women First Jobs is seeking an experienced Housekeeping Manager for a full-time position in Riyadh, Saudi Arabia. This role involves leading the housekeeping function for a 5-star luxury property, ensuring high standards of cleanliness and guest experience.

Role Overview

The Housekeeping Manager is responsible for maintaining exceptional standards of cleanliness, hygiene, and presentation across all guest rooms and public areas. This position focuses on driving team performance, implementing quality control measures, and ensuring operational excellence within the housekeeping department.

Key Responsibilities

• Oversee daily housekeeping operations for guest rooms, suites, public areas, back-of-house, and staff accommodation.
• Ensure consistent maintenance and exceeding of 5-star cleanliness and presentation standards.
• Coordinate daily room status updates with the Front Office to facilitate smooth check-ins/outs and VIP readiness.
• Lead planning for high occupancy periods, events, and peak seasons.
• Manage, coach, and motivate the housekeeping team, including supervisors, attendants, and linen runners.
• Set daily priorities, conduct briefings, allocate staffing, and ensure productivity targets are met.
• Monitor performance through KPIs and implement corrective actions as needed.
• Support recruitment, onboarding, scheduling, training, and ongoing skills development for the team.
• Conduct regular inspections of rooms and public areas using luxury service checklists.
• Manage guest feedback and complaints related to housekeeping with professionalism and root-cause resolution.
• Ensure VIP and special-request rooms are prepared to the highest standard.
• Maintain full compliance with health, hygiene, safety, and sanitation standards aligned with luxury hospitality norms and local regulations.
• Ensure safe handling and storage of cleaning chemicals and equipment.
• Implement and monitor SOPs for hygiene, deep cleaning, pest control coordination, and infection prevention.
• Manage housekeeping inventory, linen operations, and amenities to ensure availability and cost efficiency.
• Control par stock, track usage, minimize wastage, and coordinate procurement with relevant departments.
• Collaborate with Laundry (internal/outsourced) to maintain linen quality, turnaround times, and replacement planning.
• Work with Engineering/Maintenance on room defects, preventive maintenance, and out-of-order room follow-up.
• Coordinate with Security and other departments for lost & found processes and guest/property safety.
• Partner with F&B and Events teams for set-ups, special functions, and VIP arrangements.

Qualifications and Experience

• Proven experience (5-10 years) as a Housekeeping Manager or Assistant Housekeeping Manager in a 5-star hotel or luxury resort.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a luxury hospitality setting.

Application Process

Candidates who meet the qualifications are encouraged to apply.