Information Technology Help Desk Support

About the Role

Albaap (عالباب لإدارة المرافق) is seeking an Information Technology Help Desk Support professional to join their team. This is a full-time, on-site position located in Riyadh, Saudi Arabia. The role focuses on providing essential first-level technical support to internal users, ensuring smooth operation of IT systems and prompt resolution of technical issues.

Role Overview

The Information Technology Help Desk Support is responsible for addressing service requests, diagnosing technical problems, and resolving issues related to hardware, software, and network connectivity. This position plays a key role in maintaining a stable and secure IT environment for all internal users within the company.

Key Responsibilities

• Manage user accounts and access permissions within IT systems.
• Support the installation and configuration of workstations and peripheral devices.
• Respond to service requests and diagnose technical issues efficiently.
• Resolve hardware, software, and network problems for internal users.
• Escalate complex incidents to senior IT staff when necessary.
• Document all tickets accurately in the service management system.
• Adhere to established IT procedures and guidelines.
• Contribute to maintaining a secure and stable IT environment.
• Collaborate effectively with other departments to address IT needs.
• Deliver clear and concise user guidance.
• Ensure prompt and courteous customer service in every interaction.

Work Environment

This is a full-time, on-site position based in Riyadh, Riyadh, Saudi Arabia. The role requires direct interaction with internal users and collaboration with IT team members within the company's facilities.

Application Process

Candidates interested in this Information Technology Help Desk Support position are encouraged to apply. Further details regarding the application process will be provided upon inquiry.