L Technical Support Leader (Integration & Middleware)

About the Role

DXC Technology is seeking an L Technical Support Leader specializing in Integration & Middleware to join its team in Riyadh. This full-time role involves providing strategic technical leadership and detailed technical support for complex integration environments, ensuring their stability and performance.

Strategic Technical Leadership Responsibilities

• Lead the team in tracing transaction flows from the API Gateway (API Connect) through the Enterprise Service Bus (ACE) to backend Microservices (Spring Boot).
• Spearhead deep-dive investigations into middleware failures, including message losses in MQ, synchronization errors in ACE, or JVM crashes in Spring Boot.
• Oversee the stability of integration components running on Red Hat OpenShift, ensuring optimal resource (CPU/Memory) allocation and pod scaling.
• Manage and troubleshoot security protocols, such as Mutual TLS (mTLS), OAuth2, and JWE/JWS within the integration layer.

Detailed Technical Support: IBM Cloud Pak for Integration (CP4I)

• Troubleshoot message flows, ESQL logic errors, and adapter connectivity issues (SAP, Database, File) within App Connect Enterprise (ACE).
• Manage queue managers, resolve channel retries, and investigate dead-letter queues or message persistence issues in IBM MQ.
• Resolve issues related to API definitions, security policies, and Gateway (DataPower) latency in API Connect.

Detailed Technical Support: Backend Microservices (Spring Boot)

• Perform performance tuning by analyzing JVM thread dumps and heap dumps to resolve memory leaks or high CPU utilization in microservices.
• Conduct connectivity debugging by troubleshooting Spring Boot integration with databases (JPA/Hibernate) and external messaging systems (JMS/Kafka).
• Utilize ELK/Splunk for log aggregation to correlate logs across multiple microservices and identify points of failure in a distributed architecture.

Experience and Qualifications

Candidates for this position should possess 5-10 years of experience in technical support leadership, specifically within integration and middleware environments. A strong background in the technologies mentioned, including IBM Cloud Pak for Integration components and Spring Boot microservices, is required.

Work Environment

This is a full-time position based in Riyadh. The role requires a professional who can operate effectively in complex technical environments and lead a team in resolving critical issues.