Manager Residents Relations (DEL )

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Qiddiya Investment Company is seeking a Lead - Residents Relations to join their team in Riyadh. This full-time position is central to cultivating positive relationships within the resident community and ensuring their needs are effectively addressed. The role involves creating a welcoming and engaging environment that aligns with Qiddiya's commitment to community relations excellence.

Key Responsibilities

Operate governance frameworks for resident feedback, complaints, and service recovery.
Manage resident communication channels, notices, and information campaigns.
Track and escalate resident issues, ensuring timely closure and service recovery.
Coordinate with Housing Services, Catering, Recreation, Facilities, and other departments to resolve resident concerns.
Maintain resident satisfaction data, conduct trend analysis, and implement improvement actions.
Support resident town halls, meetings, and engagement sessions.
Ensure documentation of complaints, investigations, and closure evidence.

Qualifications and Experience

Bachelor's degree in Hospitality Management, Business Administration, Communications, or a related field.
Minimum of 5 years of experience in resident relations, customer service, hospitality, or community management.
Experience managing complaint-handling frameworks and service recovery processes.
Customer service or complaints handling training is preferred.

Required Skills

Strong interpersonal and communication skills, with the ability to engage effectively with diverse resident groups.
Proven experience in conflict resolution and problem-solving.
Ability to manage multiple projects and priorities in a fast-paced environment.
Proficiency in using CRM systems and communication tools.

Benefits

Opportunity to contribute to a visionary project that aims to redefine entertainment and lifestyle in Saudi Arabia.
A dynamic, multicultural work environment with opportunities for professional growth and development.
Competitive compensation and benefits aligned with the scope and scale of the Qiddiya project.