Restaurant Manager

About the Role

Marriott International is seeking a Restaurant Manager for a full-time position in Riyadh. This role involves overseeing daily restaurant operations, including bars and room service where applicable. The manager will focus on enhancing guest and employee satisfaction while optimizing financial performance within their areas of responsibility.

Key Responsibilities

• Supervise and manage all day-to-day restaurant operations, including staffing levels to meet service and financial objectives.
• Maintain service and sanitation standards across restaurant, bar/lounge, and room service areas.
• Assist with menu planning and support servers and hosts during peak meal periods.
• Lead the food and beverage team, fostering mutual trust and cooperation, and serving as a role model for appropriate behaviors.
• Identify developmental needs of team members and provide coaching, mentoring, and training to improve knowledge and skills.
• Ensure compliance with all food & beverage policies, standards, procedures, and applicable laws and regulations, including food handling, sanitation, and liquor laws.
• Establish and maintain open, collaborative relationships with employees, setting clear expectations.
• Oversee the financial aspects of the department, including purchasing and invoice payments.

Ensuring Guest Satisfaction

• Provide service that exceeds expectations to ensure customer satisfaction and retention.
• Act as a guest service role model, creating a positive atmosphere and empowering employees to deliver excellent customer service.
• Manage daily operations to ensure quality, standards, and customer expectations are consistently met.
• Handle guest problems and complaints effectively.
• Gather feedback from guests on food and beverage quality, service levels, and overall satisfaction, implementing corrective actions for continuous improvement.
• Manage service delivery from guest entry to departure, ensuring efficiency and fulfillment of special requests.

Human Resources and Training

• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identify educational needs, develop, and implement formal training programs.
• Ensure fair and equitable treatment of employees and strive to improve employee retention.
• Ensure ongoing training for employees to understand guest expectations.
• Solicit employee feedback through an "open door" policy and review satisfaction results to address concerns.
• Ensure employee recognition is consistently applied across all areas of responsibility.

Qualifications and Experience

• Experience: 2-5 years in a similar role within restaurant operations.
• Ability to understand employee positions and perform duties in their absence.
• Strong interpersonal and communication skills to lead and influence a team.
• Demonstrated honesty, integrity, and sound financial/business decision-making.
• Proficiency in analyzing information and evaluating results to solve problems effectively.
• Ability to recognize good quality products and presentations.

Work Environment

This is a full-time position based in Riyadh, where the Restaurant Manager will supervise daily operations and collaborate with various teams to achieve departmental goals.